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Empower Managers and Agents with Service Cloud
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

Start
+600 points
Beginner
Customer Service Professional
~45 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Motivating and Empowering
  • Quality Assurance and Control
  • Customer Service

Products

  • Service Cloud
+600 points
Beginner
Customer Service Professional
~45 mins
+200 points
Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

~20 mins
+400 points
Module

Service Cloud Basics

Supercharge your agents with omni-channel tools and an intelligent service platform.

~25 mins
~45 mins