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Trailhead Home
+1,300 points
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

~2 hrs 20 mins
+400 points
Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

~45 mins
+400 points
Module

Service Cloud Basics

Supercharge your agents with omni-channel tools and an intelligent service platform.

~40 mins
~2 hrs 20 mins