Tune in to Trailblazers Innovate for Salesforce product news,
demos, and latest roadmaps. Register here.
close
Start tracking your progress
Trailhead Home
Trailhead Home

Set Up Reputation Levels

Define Reputation Levels

Reputation Levels reward members points for engagement within the community such as answering a question, sharing a post, or being endorsed for knowledge on a topic. When reputation is enabled for the Ursa Major Solar community, 10 default levels are added. You can add or remove levels, give each level a name, and update the point range and image for each level.

  1. From the Administration menu, click Reputation Levels and fill out as follows (leave point ranges as is):
    • Level 1: Novice
    • Level 2: In the Know
    • Level 3: Expert
  2. Click the x to the right of level 10 to remove the level.
  3. Continue to delete levels 9 through 4 the same way so only the top three named levels remain.
  4. Click Save.

Next, customize the points associated with certain actions.

  1. Click Reputation Points.
  2. Review the point values entered by default, and make the follow change: Ask a Question: 55
    Reputation points
  3. Click Save.

Test the point assignments by asking a question on the community.

  1. Click the Administration tile in the upper left and click Builder.
  2. Click Preview in the upper right.
  3. Scroll to the bottom of the page and click Ask Your Peers.
  4. From the Post To picklist choose Solar Panels.
    • Question: Why won’t my Solar Panels generate power?
    • Click Details to expand the Details section and enter: I need help troubleshooting the problem with my Solar Panels.
  5. Click Ask.
  6. Click your username at the top right of the page, and then select My Profile from the dropdown. Notice that your Reputation Points and Level have changed.
    Note: A page refresh may be required.
    My Profile with Reputation Level and Points

Congratulations!

You created a sunny new Community for Ursa Major Solar that includes branding, organization for Knowledge articles, and Reputation Levels. The Community is ready to help Ursa Major Solar’s customers get connected, stay engaged, and get help when they need it. Soak up the rays of your success.