Help Your Users Be More Productive


Now that we have a fully customized Sales Console app for our pilot, let’s talk about some of the features that make Lightning Experience more productive for your users. In this step, we’ll take a look at some things you should train your users on. Users will be able to analyze data in their views without creating a report, and will be able to answer real-time analytical questions. 

Discover the Power of List Views in Lightning Experience

List views in Lightning Experience have many new features to explore. List View Charts help to visualize list view data. There are three types of charts: vertical bar, horizontal bar, and donut. When you create a list view chart for an object, such as Opportunities or Leads, the chart is associated with the object. Starting in the Sales Console app, let’s see how users can create a List View Chart.

  1. Click the App Launcher App Launcher icon .
  2. Enter Leads in the Search apps and items... box and select Leads.
  3. Click the down arrow next to Recently Viewed and click All Open Leads.
  4. Click the chart icon Chart icon  to open charts.
    Note: If you don’t see the charts icon, click the word Leads at the top to expand the Leads window.
  5. Click the gear icon Gear icon underneath the current chart.
  6. Click New Chart and add the following information.
    Chart Name
    Leads by Status
    Chart Type
    Vertical Bar Chart
    Aggregate Type
    Aggregate Field
    Lead ID
    Grouping Field
    Lead Status
  7. Click Save.

Users can make quick work of updating records using the inline editing option. Let’s take a look.

  1. In the navigation bar, click the down arrow next to the object list, and click Opportunities.
  2. Click the down arrow next to Recently Viewed and click All Opportunities.
  3. Click the check box next to Burlington Textiles Weaving Plant Generator, Dickenson Mobile Generators, Edge Emergency Generator (both of them), Edge Installation, and Edge SLA.
  4. Hover over the Close Date for Dickenson Mobile Generators and click the pencil icon.
  5. Change the date to next Friday’s date (ensure it is for this year), then check the Update 6 selected items box.
  6. Click Apply, then click Save at the bottom of the screen.

The Kanban view displays a visual summary for a selection of records. By seeing all their records at once, sales reps can more effectively monitor their work and keep deals moving forward. Kanban also encourages transparency of work items. With Kanban, when a team or a rep completes a stage, a card is moved to the next stage, indicating completion. Here is what it looks like.

The All Opportunities Kanban view.

Let’s take a look at how your sales team can use Kanban. 

  1. Click the down arrow next to the table icon and select Kanban. The Kanban view displays a visual summary for a selection of records. By seeing all your records at once, users can more effectively monitor their work and keep business processes moving forward. Switch to the Kanban view for almost any object from the object’s list view.
  2. In the Id. Decision Makers stage, hover over the GenePoint Lab Generators box, then click and drag it to Perception Analysis.
  3. On the list view controls icon List view controls button click the down arrow and click Kanban Settings.
  4. Change Group By from Stage to Lead Source.
  5. Click Save. If nothing changed, then click the refresh icon and your changes will be reflected.

Let’s see how easy it is for your inside sales team to log calls when they’re working in Lightning Experience.

  1. In the None column, click the GenePoint Lab Generators opportunity link inside the card.
  2. From the Activity tab, click Log a Call, then click Add.
  3. Enter the following information:
    Tried to determine key decision makers
    Found out that Karl Thomas will be involved and definitely needs to see a demo. I was unable to verify his specific role. 
  4. Make sure the Name field is toggled to search for contacts, then click the field and select + New Contact.
    First Name
    Last Name
    Account Name
    Decision Maker
  5. Click Save.
  6. Click Save to save the activity. Notice your recent addition in now listed in the Activity timeline.
  7. Click the Chatter tab. Notice the call you logged was posted to this opportunity.

Your inside sales team can add more than just events with calendars in Lightning Experience. A user can create calendars based on objects in Salesforce, such as all of their opportunities by close date.

  1. Click the down arrow Down arrow icon next to Opportunities and click Calendar.
  2. Click the gear icon Gear icon next to My Calendars and click New Calendar.
  3. Select the Opportunity object and click Next.
  4. Complete the Calendar fields.
    Calendar Name
    Opportunities Closing This Month
    Field for Start
    Close Date (Date)
    Field Name to Display
    Name (scroll down to Other Fields)
  5. Click Save.
  6. Click the down arrow next to the calendar icon in the upper-right corner and make certain Week is checked. If it isn’t, click Week.
  7. Click the right arrow to view next week. You should see the six opportunities closing next Friday.

That’s it! Your users should have a good handle on all of these features after you show them how to be more productive in Lightning Experience.

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