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Create an Amazon Web Services (AWS) Account

Learning Objectives

In this project, you’ll:

  • Create an AWS account.
  • Set up an Amazon Connect instance.
  • Install the Amazon Connect CTI Adapter in your Trailhead Playground.
  • Set up and test a Salesforce Call Center.


This module was produced in collaboration with Amazon, which owns, supports, and maintains the Amazon products, services, and features described here. Use of Amazon products, services, and features is governed by privacy policies and service agreements maintained by Amazon.



This project requires use of a phone. Make sure you have access to one before starting.

Meet Amazon Connect

For the first couple of steps in this project, you work within the AWS Management Console. No need to open a Trailhead Playground just yet.

Amazon Connect is a cloud-based service made to simplify your contact center. With Amazon Connect, companies can improve their customer service experience at a lower cost, while being able to scale on-demand. The Amazon Connect CTI connector brings the power of Amazon Connect to Service Cloud. In this project, you learn how to create and manage your call center experience with Salesforce and AWS.

Find Your Cloud with AWS

Cloud computing is rapidly becoming the new normal—primarily because it reduces cost, improves security, and delivers scalability. If you’re new to cloud computing, specifically with AWS, there’s no better time to start than right now. Your AWS account is a gateway to endless cloud-learning possibilities.

If you already have an AWS account, scroll to the bottom of this page and click Verify Step. If you don’t have an account, follow the below steps. You need the following to set one up.

Sign Up for an AWS Account

  1. Visit
  2. In the upper-right corner, click Create an AWS Account. Screenshot: AWS sign-up screen.
  3. Complete the form and click Continue.
  4. Select Personal and fill in your contact information. Screenshot: Contact information screen.
  5. Click Create Account and Continue.
  6. Next, enter your payment information. Reminder, Amazon Connect provides a free tier, additional usage incurs standard fees for Amazon Connect. Screenshot: Payment Information screen.
  7. Click Secure Submit.

Complete the Verification Process

Screenshot: Identity verification screen.

  1. Enter your phone number and the security check characters, then click Call Me Now. The Identity Verification screen displays a PIN.
  2. When you receive a phone call from AWS with a pin, enter the PIN in the form.
  3. Then, click Continue to select your Support Plan.
  4. Leave the default selection and click Continue.
  5. Wait a couple of minutes for account creation to complete on the back end, then click Sign in to the Console with the email address you used for your account. Your email and password you just set up becomes your Root User login credentials. AWS login prompt with Root user selected


AWS has several ways to login to the console, to meet a variety of business needs. We encourage you to use your email address whenever you sign in throughout this project, to keep things simple. If you use another method, such as your account ID or Identity and Access Managment (IAM) ID, you will experience a different login flow than what we demonstrate in this project. You can check out documentation in the Resources section for more information if you're interested.

The AWS Console has an intuitive and easy-to-use design. Key features include:

  • AWS services search
  • List of recently visited services
  • Wizards and automated workflows
  • Tutorials and step-by-step instructions

AWS Management Console

Expand the All services section to see a list of all AWS services. Service categories include:

  • Compute
  • Storage
  • Database
  • Networking and Content Delivery

Many services provide setup instructions and recommendations. Amazon Connect is one of those services. We focus on it in the next step.

We won’t check any of your setup. Click Verify Step to proceed to the next step in the project.