+500 points

Project

Build an Amazon Connect Integration

Use the Amazon Connect CTI adapter to integrate with Service Cloud.

~1 hr 10 mins

Create an Amazon Web Services (AWS) Account

~15 mins

Create an Amazon Connect Instance

~10 mins

Install the Amazon Connect CTI Adapter

~15 mins

Configure a Salesforce Call Center

~15 mins

Test the Amazon Connect CTI Adapter

~15 mins

~1 hr 10 mins

Available on these trails

Innovate with Alexa and Amazon Web Services