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Learn
Credentials
Community
For Companies
Project
Build an Amazon Connect Integration
Use the Amazon Connect CTI adapter to integrate with Service Cloud.
1 hr 10 mins
Developer
Intermediate
Admin
Steps
In Progress
Create an Amazon Web Services (AWS) Account
~
15 mins
In Progress
Create an Amazon Connect Instance
~
10 mins
In Progress
Install the Amazon Connect CTI Adapter
~
15 mins
In Progress
Configure a Salesforce Call Center
~
15 mins
In Progress
Test the Amazon Connect CTI Adapter
~
15 mins
General
Available on these trails
Innovate with Alexa and Amazon Web Services
