+600 points

Project

Build a Community with Knowledge and Chat

Use the Customer Service template to create a community with chat snap-ins and knowledge.

~1 hr 10 mins

Launch Your Trailhead Playground

~5 mins

Enable Chat Agent and Communities

~15 mins

Enable and Configure Lightning Knowledge

~15 mins

Add Knowledge to the Community Using Topics

~10 mins

Add Branding and Components to the Community

~15 mins

Try Out Your New Community

~10 mins

~1 hr 10 mins

Available on these trails

Discover Advanced Service Cloud Features for Salesforce Classic