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Note

Note

Community Cloud is stepping aside for the new kid in town: Experience Cloud. Community Cloud lets you build more than just communities—you can also use it to build portals, help centers, forums, sites, mobile apps, and manage your content. So to better reflect the many types of experiences you can create, we’re now called Experience Cloud. While we’re excited to announce this new name to the world, note that the name in the product is remaining Community Cloud for a little bit longer. Use Experience Cloud for all powerful features you’ve come to cherish with Community Cloud.

Introduction

In this project, you learn how to build a community from start to finish, without writing any code. The goal is to introduce you to Community Cloud and Service Cloud, and show you how they work together to provide exceptional customer support experience.

In this project, you’ll build a community for Category 1 Biking!

Completed Category 1 Biking community.

This is a customer support community that includes:

  • Knowledge articles organized by topic.
  • An online chat button, powered by Chat Agent.
  • A button to create a support case.
  • A button to ask a question in the community.
  • Your personalized profile page for the community.
  • Customizable branding, including text, images, logos, and colors.

Let’s get started!

Meet Category 1 Biking

Category 1 Biking is a bicycle shop located in the U.K. They sell bicycles and riding apparel. They have a small chain of stores and a passionate, loyal following. And they’ve had great success hosting small events and Meetups in the region, and have recently branched out to sponsor road races.

Although their community of bike-riding enthusiasts is active (pun intended), they haven’t had a way for them to engage beyond Category 1 Biking’s pages on a handful of social media platforms. Everyone at the company agrees—it’s time to start an online community.

That’s where you come in! In this project, you create their first online community. And you build the entire project using Salesforce.

Launch Your Trailhead Playground

To complete this project, you need a free Trailhead Playground. You can find it at the bottom of this page. Click Launch to open the Trailhead Playground in a new browser tab (login required).

It typically takes 3–4 minutes from the time you first sign up for Trailhead to create your Trailhead Playground.