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+400 points
Module
Workforce Engagement for Contact Center Planning
Learn how support operations planners use data to schedule and staff agents.
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~1 hr 5 mins
Forecast Your Support Workload
~20 mins
Incomplete
Determine Staffing Needs with an Omni-Channel Plan
~15 mins
Incomplete
Grow Your Team's Skills with Sales Enablement
~15 mins
Incomplete
Assign the Right Agents to Shifts
~15 mins
Incomplete
~1 hr 5 mins
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Get Started with Workforce Engagement