See What’s New with Success Cloud and Enablement
After completing this unit, you’ll be able to:
- Describe how you can get the answers you need faster than ever with the latest enhancements to our help portal.
- Explain how to solve challenges using guidance and one-on-one coaching sessions with Salesforce experts.
- Explain how learners can get hands-on with Marketing Cloud in Trailhead.
- Describe how to access free livestream and on-demand learning content delivered by experts on today’s most in-demand skills.
Get the answers you need faster than ever in the Salesforce help portal. In Winter ’20, we released a better live chat UI, improvements to case management, and new case scheduler capabilities. Plus, our help bot, Ask Blaze, just got smarter.
Solve your business challenges with new one-on-one coaching sessions with Salesforce Specialists, including new and refreshed Accelerators for Service Cloud, Pardot, and Marketing Cloud.
For the first time, learners can get hands-on with Marketing Cloud in Trailhead. The new Trailhead Simulator enables users to practice creating email templates, sending emails, and more in a simulated Marketing Cloud environment.
Access free livestream and on-demand learning content delivered by experts on today’s most in-demand skills. From Salesforce certification prep to product webinars, Trailhead learners can now benefit from instructor-led learning anytime, anywhere.