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Learning Objectives

After completing this unit, you’ll be able to:

  • Describe how you can get the answers you need faster than ever with the latest enhancements to our help portal.
  • Explain how to solve challenges using guidance and one-on-one coaching sessions with Salesforce experts.
  • Explain how learners can get hands-on with Marketing Cloud in Trailhead.
  • Describe how to access free livestream and on-demand learning content delivered by experts on today’s most in-demand skills.

Help Portal Enhancements

Get the answers you need faster than ever in the Salesforce help portal. In Winter ’20, we released a better live chat UI, improvements to case management, and new case scheduler capabilities. Plus, our help bot, Ask Blaze, just got smarter.

New and Refreshed Accelerators

Solve your business challenges with new one-on-one coaching sessions with Salesforce Specialists, including new and refreshed Accelerators for Service Cloud, Pardot, and Marketing Cloud.

Trailhead Simulator

For the first time, learners can get hands-on with Marketing Cloud in Trailhead. The new Trailhead Simulator enables users to practice creating email templates, sending emails, and more in a simulated Marketing Cloud environment. 

Trailhead Live

Access free livestream and on-demand learning content delivered by experts on today’s most in-demand skills. From Salesforce certification prep to product webinars, Trailhead learners can now benefit from instructor-led learning anytime, anywhere.