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After completing this unit, you’ll be able to:
- Describe how to unify customer service process and people on the world’s #1 CRM.
- Explain how to bring your own telephony to Service Cloud Voice.
- Describe how to deliver consistent, high-quality service on each job with Work Plans.
Deliver exceptional service by routing work to the best-skilled agents at precisely the right time via intelligent forecasts, omnichannel capacity plans, shift scheduling, and in-stream push training.
Service Cloud Voice Now Available for Partner Telephony
Deliver personalized, consistent, and efficient service with digital telephony for the #1 CRM platform. Connect your existing telephony with your CRM, agent experience, and digital channels.
Empower mobile and back-office workers to deliver consistent, high-quality work on each job. Automatically attach step-by-step guides to work orders based on criteria to streamline and standardize processes.