See What's New with Customer Success and Learning

Learning Objectives

After completing this unit, you’ll be able to:

  • List three new Premier Success Plan features that help you speed your time to value.
  • Describe how the Signature Success Plan gives customers with complex operations even greater confidence in their Salesforce performance.
  • Describe how you can ask and answer questions, follow important updates in your groups, and discover new groups as you connect from anywhere.

Enhanced Premier Success Plan

The Premier Success Plan now offers more features to help you speed your time to value. This includes enhanced Chat Support, onboarding and implementation services, training updates, and much more.

The Get Started screen for Premier Plan

Signature Success Plan

Signature is our new top-tier success plan that gives customers with complex operations even greater confidence in their Salesforce performance. Signature includes our fastest support response times, release readiness planning, proactive monitoring, and much more.

Signature Success Plan features: account management, best-in-class resolution, and proactive services

Trailhead GO Enhancements

With the Spring ’21 release, the Trailblazer Community Collaboration functionality is now available directly in the Trailhead GO mobile app. Ask and answer questions, follow along with important updates in your groups, and discover new featured groups as you connect from anywhere.

Trailhead on a mobile screen with Community functionality

Learn more about Trailhead GO enhancements.

Resources

Keep learning for
free!
Sign up for an account to continue.
What’s in it for you?
  • 1 in 4 land a new job
  • 50% receive a promotion or raise
  • 80% learn new technologies that boost their resume
  • 66% say it increases productivity
Source: Trailblazer Community Impact Survey 2019