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Learning Objectives

After completing this unit, you’ll be able to:

  • Describe how you can get the answers you need faster than ever on the help portal.
  • Explain how preconfigured dashboards can give service teams insights into case resolution and customer satisfaction.
  • Explain how learners can gain in-demand skills and earn resume-worthy credentials, anytime and anywhere.
  • Describe how learners can showcase their skills, expertise, and experience across Salesforce communities.

Help Portal Enhancements

Get the answers you need faster than ever on the help portal with our latest improvements to search capabilities, case scheduler, and accessibility. Plus, Ask Blaze keeps getting smarter and now can identify reports and dashboards and Lightning versus Classic features.

Help portal homepage

Preconfigured Dashboards for Service Cloud

This set of preconfigured dashboards provides service teams with insights into their case resolution processes and customer satisfaction.

Trailhead GO

Learn in-demand skills and earn resume-worthy credentials, anytime and anywhere, with the new Trailhead iOS app.

Trailhead iOS app UI]

Learn more about Trailhead GO.

Trailblazer.me

Showcase your skills, expertise, and experience across Trailhead, the Trailblazer Community, Salesforce Events, AppExchange, and more with your new unified profile.

Trailblazer profile