See What’s New with Commerce and Communities
After completing this unit, you’ll be able to:
- Describe how to capture the order history and case history of your customer.
- Discuss how merchandisers, marketers, and ecommerce teams are empowered with visibility into performance metrics and trends.
- Describe how to create content in Salesforce Content Management System (CMS) and surface it throughout Salesforce.
- Describe how to set up a mix of channels based on your business needs and customer preferences.
Salesforce Order Management is powered by the connected customer experience. We’ve brought together Commerce Cloud and Service Cloud into a single, unified seamless platform where you can capture order history, case history, and other key customer data.
New analytics and reporting capabilities for Einstein are now available via easy-to-read reports and dashboards. With visibility into performance metrics and trends, merchandisers, marketers, and ecommerce teams are empowered with the actionable information they need to make smarter, more informed decisions to optimize Einstein and measure success.
Create content in Salesforce Content Management System (CMS) and surface it throughout Salesforce including Community Cloud, B2B Commerce, B2C Commerce, Heroku, Marketing Cloud, and more. Or use that content externally with APIs. Build content declaratively with Salesforce builders or programmatically on the language of your choice.
Provide customers with easy access to multiple support channels. Let them pick their preferred channel from one easy-to-find location without having to search for a “Contact Us” page."