+400 points

Module

Service Console Customization

Customize the Service Console to increase agent productivity and make your customers love you.

~1 hr 35 mins

Plan a Console for Support Agents

~25 mins

Set Up Pinned Lists for Agents

~20 mins

Push Notifications to Agents

~25 mins

Customize Keyboard Shortcuts for Agents

~25 mins

~1 hr 35 mins

Available on these trails

Keep Customers Happy with Service Cloud for Salesforce Classic