Explore Quip Advanced Use Cases for Service Cloud
Learning Objectives
After completing this unit, you’ll be able to:
- Describe common use cases for Quip in Service Cloud.
Call Notes How-To
As a service agent, providing your customers with solutions to problems instead of adding to them requires great listening skills, attention to detail, and proactive follow-through. Quip’s Call Notes makes pulling off that trifecta so fast and easy, you’ll wonder how you ever got along without it.
The quiz at the end of this unit asks a question about the content of this video. Be sure to watch the video now, so you get the information you need to answer the question.
Case Swarms How-To
Now that you have Call Notes down, you’re ready to take to Case Swarms like a bee to honey. And not a moment too soon. With Quip Case Swarming at your disposal, the days of clients dreading service calls are over. And thankfully, the days of clients looking forward to service call experiences and interactions that actually rise above and beyond their expectations are here at last. Why? Because Case swarms are awesome in every way, thanks to Quip.
Case Performance How-To
The only way to accurately measure how well you meet the needs of your customers is to assess service Case Performance. Like everything else in customer service cases, there are two ways you can do this: The hard way and the easy way. Quip lets you, you guessed it—do it the easy way.
The quiz at the end of this unit asks a question about the content of this video. Be sure to watch the video now, so you get the information you need to answer the question.
Congratulations! You’ve just learned everything you need to know to get started using Quip for Service Cloud. Once you start using it, we think you see how it’s everything we’ve said it is, and so much more.
