Use Segmentation Rules in Pardot Lightning App

Learning Objectives

After completing this unit, you’ll be able to:

  • Define segmentation rules.
  • Create a segmentation rule.

Segmentation Rules

Because segmentation rules look very similar to automation rules when you build them, you can think they’re interchangeable, but they’re not. While they’re both criteria-based, there are two key differences between automation and segmentation rules: 

Automation Rules
Segmentation Rules
Offer the most comprehensive set of actions
Offer limited actions (that all deal with building lists and campaigns)
Run continuously
Run once

You can use segmentation rules to create a list of prospects and apply a segmentation action based on specific criteria. Unlike automation rules, segmentation rules don’t run continuously. Segmentation rules run once, retroactively evaluate your database, and match only the prospects that meet the rule’s criteria when the rule runs.

Rule Logic

Segmentation rules use criteria to filter matching prospects to which the user applies actions. When you build your rule, you select and combine various criteria. The criteria are available in the first dropdown in the rules section of your segmentation rule. (For a full list, see the Resources section.) Quick tip: You can always combine multiple criteria in one line of logic by using semicolons (;) to separate them. 

The final part of building a segmentation rule is defining which actions you want the rule to take. The table contains all the available actions for segmentation rules. Notice that every action has something to do with segmenting your audience. 

Add prospect to list
Adds a prospect to a list.
Add prospect to Salesforce campaign
Tags a prospect with a Salesforce campaign.
Add list
Adds prospects that match the segmentation rule to a new list.
Apply tags
Applies a tag to a prospect.
Remove prospect from list
Removes a prospect from a list.
Remove tags
Removes tags from a prospect.

Using Segmentation Rules

Leung and the marketing team just wrapped up a successful event: Get Cloudy Live. Now she wants to send a one-time offer discount email to any chief financial officers (CFO) and chief operating officers (COO) that attended, since they are key influencers in closing deals. Before Leung can send the email, she first creates this list.
Let’s follow Leung as she creates this segmentation rule: 

  1. Click Prospects | Segmentation | Segmentation Rules.
  2. Click +Add Segmentation Rule.
  3. Enter the name Get Cloudy Live CFO/COO Attendees.
  4. Click Set Rules.
  5. Select Match all.
  6. Click +Add new rule.
  7. Enter Prospect Default Field :: Job Title :: contains :: CFO; COO; Chief Financial Officer; Chief Operating Officer.
  8. Click +Add new rule.
  9. Enter Prospect tag :: is ::Get Cloudy Live Attendee.
  10. Click +Add new action.
  11. Click Add list.
  12. Enter the list name Get Cloudy Live CFO/COO Attendees.
  13. Click Preview.
  14. Click Preview matches to review your matches.
  15. Click Run Segmentation.
  16. Click Ok in prompt.

There you go! Leung has now built a segmentation rule and created a list of all CFOs and COOs that attended the Get Cloudy Live event. Now that you’ve learned what a segmentation rule is, we can move on to the next unit and look at a new automation tool used for segmenting audiences: dynamic lists. 


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