Get Started with Impact Management for Humanitarian Relief

Learning Objectives

After completing this unit, you’ll be able to:

  • Identify opportunities and tools for data collection and analysis to support Impact Management.
  • Describe how Salesforce supports the work of humanitarian organizations.
  • List examples of Salesforce at work in humanitarian organizations.

Opportunities for Data Collection and Analysis

When considering the best ways to conduct data collection and then to analyze that data, you’ll want to first reflect on how your organization delivers on its mission. We can think of this as a roadmap, reflecting the anticipated twists and turns you’ll need to navigate as you drive toward seeing your mission delivered with efficiency and skill.

Of course, every humanitarian INGO is going to be unique in where they are on their impact journey. Understanding where your organization is on that journey will help you determine the steps to take next to move toward better Impact Management and mission delivery.

As we’ve shared, harnessing the power of data collection through practices like evidence-based decision-making and continuous evidence building can help your organization deliver services more effectively, and likewise strengthen ties with your community and donors. It will lead to better decisions, stronger relationships with participants and donors, and a greater shared sense of impact as core to strategy.

Fortunately, you’re not alone— and our network of consulting partners are able to provide customized guidance and support to unleash the full power of transformative Impact Management. Our experienced professionals are able to apply the lessons learned while helping other humanitarian INGOs to the particular challenges your own might be facing. From experience comes knowledge, and with Salesforce consultants at the ready you’ll be perfectly equipped to manage data collection and embrace a new era of Impact Management.

How Salesforce Helps Humanitarian Organizations

No matter your organization’s size or challenges, we’re able to leverage solutions already at work for other organizations and put them to work for yours.

Some of the specialized Salesforce solutions we’ve implemented in partnership with valued customers in the humanitarian sector include consultations with The BOMA Project, the Norwegian Refugee Council, and RefugePoint. For each of those organizations, we were able to identify needs, propose solutions, and make an impact.

Humanitarian Impact Management Case Studies


Identified Need

Solution and Impact

The BOMA Project

Monitoring the real-time impact of COVID-19 on women’s economic development in East Africa Nonprofit Cloud and field data collection from a third-party App Exchange mobile app enabled real-time insight into the economic impact of the coronavirus pandemic.

Norwegian Refugee Council

Develop a “single source of truth” bringing together programmatic management, financial management, and impact

Experience Cloud, Nonprofit Cloud, Nonprofit Success Pack, and a third-party App Exchange mobile app enabled an integrated understanding of refugee needs, which made for more effective interventions with program participants.


Use data to support 75,000 hard-to-reach refugees across multiple refugee resettlement and self-reliance programs Case Management, Sales Cloud, Salesforce Platform, and a third-party App Exchange mobile app enabled RefugePoint to reach refugees with essential information and services, even in low-connectivity environments.

Think of our consultations as the first step in charting a new course for mission success.

For each of the examples above, we first spent time getting to know key stakeholders at the organization to better understand perspectives on where obstacles to team efficiency might present themselves in the impact journey.

Once that information was obtained, our consultants proposed solutions for streamlined data collection relative to getting each organization back on course for efficient mission delivery. Those solutions could be the result of finding program shortfalls or closely monitoring relationships with participants to see where there might be room for improvement.

Finally, we worked closely with those key stakeholders to review how each solution was put to use. Were there unforeseen issues that came to light? As you might imagine, even the most thought-out solutions can have their shortcomings, and that’s when our thorough understanding of your organization—and where it needs to be on an individualized impact journey—can be most valuable.

To get started on your impact journey, see the “How to Combine Impact Measurement and Program Management” blog post and the other resources listed below. 


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