Learn About Health Coaching Tools

Learning Objectives

After completing this unit, you’ll be able to:

  • Explain why contact tracers should actively engage contacts in interviews.
  • Explain how Ask-Tell-Ask and Closing the Loop techniques assess and build on a contact’s knowledge.
  • Explain how the Action Planning technique supports successful quarantine planning.

Interview Techniques for Active Engagement

Watch the following video to learn about interview techniques for active engagement from Rachel Willard-Grace, UCSF Pandemic Initiative for Equity and Action.

The following exercise and the quiz at the end of this unit ask questions about the content of this video. Be sure to watch the video so you get the information you need to answer the questions. You can find a link to download the presentation slides in the Resources section at the end of this unit. The slides also include content that is presented in the next unit.

Check What You’ve Learned

The exercise below isn’t scored—it’s just an easy way to review the steps of action planning. To get started, arrange the list of items in the correct sequence to reflect the order in which they should occur. When you finish reordering all the items, click Submit to check your work. If you’d like to start over, click Reset


Did You Watch the Video?

Remember, the quiz asks about the video in this unit. If you haven’t watched it yet, go back and do that now. Then you’ll be ready to take the quiz.

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