Address Motivation

Learning Objectives

After completing this unit, you’ll be able to:

  • Identify factors that impact a contact’s motivation to follow quarantine recommendations.
  • Use active listening and health coaching techniques to address a contact’s motivation.

Uncover Motivation and Build Toward Positive Change

Many contact tracers worry about how to work with contacts who appear unmotivated to follow quarantine recommendations. Watch this video to learn more from Rachel Willard-Grace, UCSF Pandemic Initiative for Equity and Action.

The following exercise and the quiz at the end of this unit ask questions about the content of this video. Be sure to watch the video, so you get the information you need to answer the questions. You can find a link to download the presentation slides in the Resources section at the end of the previous unit. 

Check What You’ve Learned

The exercise below isn’t scored—it’s just an easy way to review the steps to take to address motivation. To get started, match each statement in the left column to the steps in the right column. When you finish reordering all the items, click Submit to check your work. If you’d like to start over, click Reset.


Did You Watch the Video?

Remember, the quiz asks about the video in this unit. If you haven’t watched it yet, go back and do that now. Then you’ll be ready to take the quiz.

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What’s in it for you?
  • 1 in 4 land a new job
  • 50% receive a promotion or raise
  • 80% learn new technologies that boost their resume
  • 66% say it increases productivity
Source: Trailblazer Community Impact Survey 2019