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Create Content for Mobile

Learning Objectives

After completing this unit, you’ll be able to:

  • Create mobile messages in Content Builder.
  • Create mobile messages in Journey Builder activities using the Content Builder editor.

Hoping to use Content Builder to create content for your mobile messages? Brace yourself for some great news—you can now create SMS text messages using the Content Builder editor! But the fun doesn’t stop there. You can also use Content Builder to create push notifications for your mobile apps. After creating SMS and mobile app content in Content Builder, you can then send it to your subscribers using Journey Builder. Let’s take a look at each of the ways you can use Content Builder to create messages for mobile devices.

In this module, we assume you are a Marketing Cloud user with access to Content Builder. If you’re not a Marketing Cloud user, that’s OK. Read the steps to learn how they do this in a production org. Don't try to follow these steps in your Trailhead Playground, as Marketing Cloud Content Builder isn't available in the Trailhead Playground.

Note

Note

Before you start sending, check out the Message Content Considerations on Salesforce Help for SMS character sets and limitations.

The Create menu in Content Builder with the options for mobile messages highlighted: SMS Message and Mobile App options, including Push Notification.

Create SMS Messages

Let’s start with SMS messages. These are text messages that you send to your subscribers’ mobile devices through Marketing Cloud. To access them in Content Builder, click Create and select SMS Message. Now, let’s build your message.

  1. Enter a message.
  2. Use the personalization and link shortener options as needed.
  3. To find hidden non-GSM characters, such as unicode straight quotes that can be included when pasting text from another source, select Highlight Non-GSM.
  4. To combine messages beyond 160 characters into one, select Concatenate Message.
  5. If you have different locales for codes in your account, you can preview each of those by selecting a code type.
  6. Save your message.

Your SMS Message is ready to send!

Note

Note

Message concatenation is not available in all markets, including the U.S. You can enable the concatenate option only if you select a short or long code for a location that allows concatenation.

The Content Builder interface for creating a new SMS message.

Create Push Notifications

Want to increase usage of your mobile app? Use Marketing Cloud to create push notifications that encourage your subscribers to interact with your mobile app. If you want to create a push notification in Content Builder, click Create and select Push Notification under Mobile App.

  1. Give your notification a title and an optional subtitle.
  2. Enter the message.
  3. Add media to your message if desired.
  4. Select an open behavior (remember: this is what happens when the user taps the message).
  5. Preview your message by device and by how it displays, such as a banner or on the lock screen.
  6. Save your push notification.

The Content Builder interface showing a draft of a push notification.

Want to spice up your push notification even more? When crafting your message, click Personalization icon to add personalized content, such as the subscriber’s first name, zip code, state, or city. You can even use AMPscript to extend personalization beyond those options.

A mouse clicking the personalization icon to insert subscriber personalization options.

Note

Note

Learn more about AMPscript on Salesforce Developers.

You can also insert emojis and other graphics by clicking Emoji icon.

A mouse clicking the emoji icon to insert emojis and other graphics into the message.

Content Builder and Journey Builder

If you work mostly in Marketing Cloud Journey Builder, you can create and send mobile messages directly within Journey Builder, using mobile activities. To get started, drag a mobile activity, such as SMS, onto your journey canvas. 

When you configure the activity, click New Message. The Content Builder editor opens within Journey Builder so that you can create a new mobile message. If you don’t want to create a new one, you can also select an existing mobile message from Content Builder. When you save your new message or select one, you return right back to your journey draft.

Watch this video demo of how you can use the Content Builder editor in Journey Builder to create and send mobile messages.

Your Content Is Ready—What’s Next?

Congratulations! You created a content strategy and set up Content Builder to align with that strategy. Then you learned how to use the powerful tools in Content Builder to create content blocks, dynamic content, code snippets, and more. With your newly created content library ready to go, learn about Email Studio in the Create and Send Targeted Emails with Email Studio trail to start creating powerful messages that engage your audience and build valuable customer relationships. When you’re ready to extend Content Builder even further with custom blocks, check out our Content Builder Block SDK module for Marketing Cloud developers.

Resources

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