Enable Feed Tracking
Here’s an example of a work order feed with a feed tracking post (1) announcing a change to the work order’s status.
You decide which objects and fields you want to track with a simple point-and-click interface. Make your selections, and voila: changes to tracked fields appear in the record’s feed. One of the most powerful benefits of feed tracking is the visibility you get when you're on the go and using the Salesforce mobile app. Your mobile view of feed tracking makes it easy to see what's changing anytime, anywhere.
You can track fields on the user, group, and topics objects, custom and external objects, and the following standard objects: account, article type, asset, campaign, case, contact, contract, dashboard, event, lead, opportunity, product, report, solution, task, and work order.
- Account: Account Name, Account Owner
- Case: Case Owner, Priority
- Contact: Account Name, Contact Owner, Name
- Group: Allow Customers, Description, Access Type, Information, Information Title, Name, Owner
- Lead: Lead Owner, Lead Status, Name
- Opportunity: Amount, Close Date, Opportunity Name, Opportunity Owner, Stage
- Topic: Description
- User: About Me, Address, Email, Manager, Phone, Title
Sharing rules and field-level security determine visibility of record changes in Chatter feeds. Users must have access permission to a record to see changes to that record in their feed.
- From Setup, enter Feed Tracking in the Quick Find box, then select Feed Tracking.
- From the list of objects, select Contact (1).
- Select Enable Feed Tracking (2).
- Select up to 20 fields (3).
- Click Save. After you save your changes, the number of tracked fields appears in the Tracked column next to Contact (1).
When someone changes a tracked field, people who are following the object receive updates in their What I Follow feed.