Get Started with Administrator Certification Prep

Learning Objectives

After completing this unit, you'll be able to:

  • Describe the key topic areas of the Salesforce Administrator Certification.
  • Access resources to prepare yourself for the Salesforce Administrator Certification.

The Salesforce Administrator Certification

The Salesforce Administrator credential is designed for individuals who have administrator experience with Salesforce and who are continually looking for ways to assist their companies in getting even more from existing and new features and capabilities.

This exam covers these key topics, each making up a certain percentage of the exam.

  • Organizational setup: 3%
  • User setup: 7%
  • Security and access: 13%
  • Standard and custom objects: 14%
  • Sales and marketing applications: 14%
  • Service and support applications: 13%
  • Activity management and collaboration: 3%
  • Data management: 10%
  • Analytics—reports and dashboards: 10%
  • Workflow/process automation: 8%
  • Desktop and mobile administration: 3%
  • AppExchange: 2%

By successfully passing the Salesforce Administrator exam, you demonstrate a thorough knowledge and understanding of the Salesforce platform across Sales, Service, and Collaboration clouds.

Preparing for the Exam

Preparing for the Salesforce Administrator exam takes time! This module, takes you through preparing for part of the exam. There are three additional modules to help you continue your journey toward certification.

All four modules contain real-world scenarios, interactive flashcards, links to resources, and key topic areas to study.

Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to help you prepare for your exam.

Download the Guide

Would you like a hard copy of the contents in these modules? Each module includes a link to a printable version you can download. Download the Administrator Certification Prep: Setup and Objects guide.

Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.

Recommended Experience
6 months hands-on experience as an administrator
Number of Questions
Passing Score
Received immediately
Online or at a facility in your area
No hard-copy or online materials can be referenced during the exam

The quality of our certification exams and the value our credentials provide is our highest priority. Protecting the security and confidentiality of our exams is essential to providing our customers with credentials that are respected and industry-leading.

As a participant of the Salesforce Certification program, you’re required to accept the terms of the Salesforce Certification Program Agreement. Click here to take a look at some important reminders about the certification exam.

Maintain Your Certification

Once you take and pass your exam (woohoo!), how do you maintain your certification?

To maintain Salesforce Certification credentials, all certified professionals must successfully complete release maintenance exams specific to their credential. So, you need to complete the Administrator Certification Maintenance module that’s provided for each release. There are three releases each year for the Administrator Certification (Spring, Summer, Winter). If you don’t complete your maintenance requirements by the completion due date, your credentials expire.



If you’d like more information about certification maintenance, visit the  Maintaining Your Salesforce Credential page.

Prepping for the Exam

This module is focused on these key topics, with each topic covered in its own unit.

  • Organizational setup: 3%
  • User setup: 7%
  • Standard and custom objects: 14%

In each of the units, you learn the key areas to study for these three sections of the exam, including working through common scenarios.

Up first, dive into the exam section on organizational setup. Let's go!