Get Started with Administrator Certification Prep

Learning Objectives

After completing this unit, you'll be able to:

  • Describe the key topic areas of the Salesforce Administrator Certification.
  • Access resources to prepare yourself for the Salesforce Administrator Certification.

The Salesforce Administrator Certification

The Salesforce Administrator credential is designed for individuals who have administrator experience with Salesforce and who are continually looking for ways to assist their companies in getting even more from existing and new features and capabilities.

This exam covers these key topics, each making up a certain percentage of the exam.

  • Configuration and setup 20%
  • Object Manager and Lightning App Builder 20%
  • Sales and marketing applications 12%
  • Service and support applications 11%
  • Productivity and collaboration 7%
  • Data and analytics management 14%
  • Workflow/process automation 16%

By successfully passing the Salesforce Administrator exam, you demonstrate a thorough knowledge and understanding of the Salesforce platform across Sales, Service, and Collaboration clouds.

Preparing for the Exam

Preparing for the Salesforce Administrator exam takes time! This module, takes you through preparing for part of the exam. There are two additional modules to help you continue your journey toward certification.

All three modules contain real-world scenarios, interactive flashcards, links to resources, and key topic areas to study.

Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to help you prepare for your exam.

Download the Guide

Would you like a hard copy of the contents in these modules? Each module includes a link to a printable version you can download. Download the Administrator Certification Prep: Configuration, Setup and Objects guide.

Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.

Recommended Experience 6 months hands-on experience as an administrator
Number of Questions 60
Passing Score 65%
Results Received immediately
Cost $200
Location Online or at a facility in your area
Restrictions No hard-copy or online materials can be referenced during the exam

The quality of our certification exams and the value our credentials provide is our highest priority. Protecting the security and confidentiality of our exams is essential to providing our customers with credentials that are respected and industry leading. 

As a participant of the Salesforce Certification Program, you’re required to accept the terms of the Salesforce Credential and Certification Program Agreement. Below are important reminders about Salesforce certification exam-taking policies. You may also review these policies in detail in the Salesforce Credential and Certification Program Agreement and Code of Conduct Trailhead Help article.

Salesforce Certification Program participants should:

  • Use Salesforce-approved study materials available on Trailhead to prepare for your certification exam, including certification exam guides, trailmixes/trails, Trailhead Academy courses, and Trailhead LIVE sessions
  • Collaborate with other Trailblazers in the Trailblazer Community by joining a community group and finding a study buddy and/or mentor
  • Review and abide by the guidelines for online proctored and in-person certification exams
  • Submit a case with the Credential Security Team if you see any activity that undermines credential security

Salesforce Certification Program participants are prohibited from:

Consequences for violating the program agreement include but are not limited to:

  • Cancellation of upcoming and in progress certification exams
  • Suspension from earning or revocation of Salesforce Credentials
  • Removal from the Salesforce Credentialing Program and/or the Trailblazer Community

Maintain Your Certification

To maintain your Salesforce Credentials, all certified professionals must successfully complete release maintenance modules specific to their credentials once per year. You may view specific maintenance requirements here. If you don’t complete your maintenance modules by the completion deadline, your credentials will expire.

Note

If you’d like more information about certification maintenance, visit the  Maintaining Your Salesforce Credential page.

Prepping for the Exam

This module is focused on these key topics, with each topic covered in its own unit.

  • Configuration and setup 20%
  • Object Manager and Lightning App Builder 20%

In each of the units, you learn the key areas to study for these sections of the exam, including working through common scenarios.

Up first, dive into the exam section on configuration and setup. Let's go!

Resources

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