Salesforce Business Analyst

You thrive on data and providing key business insights based on analyzing multiple data sources. You take initiative to identify what the business should be tracking and evaluating. You are able to think through problems and make actionable recommendations.

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$104,000

average salary (US data)

6,522

jobs last 12 months (US data)

24.2%

annual growth rate (last 4 years)

23%

% entry-level roles

General business Skills

The foundational and soft skills most frequently requested by employers for this role.

Specialized Skills

The technical and specialized skills most frequently requested by employers for this role.

A Day in the Life of a Salesforce Business Analyst

9am

Look at daily sales activity reports such as which sales teams are following up on leads and which are not. Identify any red flags or noticeable activity.

10am

Weekly meeting with Sales Ops team. Discuss the need to add a field in Salesforce to track the time to follow up from a lead.

11:00am

Write up a plan to get new field added to Salesforce, estimate time and resources needed and who should get involved.

1pm

Work on a new report view that management would like to build out. Analyze how to integrate the touch points from various teams to create a report on how to upsell customers.

2pm

Attend the weekly metrics meeting with entire business intelligence team and c-level management to review status of each area and where the business is at.

3pm

Question from a user about why a campaign only brought in 50 leads and most of those are existing accounts. Spent time triaging issue and answering questions about the report.

4pm

Pull a quick report on the results from last week webinar and send to marketing team. Review leads stuck in queue and waiting for follow-up.

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