Overview
Who should take this course?
This course is recommended for Implementation Consultants and Salesforce Administrators working either with or for organizations deploying Field Service Lightning. You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this course.
When you complete this course, you will be able to:
- Walk through the process of setting up Field Service Lightning.
- Explain Salesforce Field Service and its components, capabilities, and data models.
- Know the right questions to ask prior to implementing Field Service Lightning.
- Utilize the Dispatcher Console.
- Understand how field technicians manage service appointments using the Field Service mobile app.