#Trailhead Challenges1.944 diskutieren mit

Hi Team, 

I am looking out for a hand-on trailhead for the following scenario. I have been able to find one but not able to find the others. 

Below is the scenario which i am looking for, 

• Messaging Channel with Agent force Service Agent - https://trailhead.salesforce.com/content/learn/modules/quick-start-assemble-a-service-agent-with-agentforce-builder/build-with-agentforce-builder
• Transfer the above interaction to an agent
• Following functionality on the agent side
  • Conversion Catch-up
  • Service Replies
  • Service Assistant and Service Plan
  • Unified Knowledge
  • Case Summarization

Do we have any trailhead which can help me with the above scenario.

Regards, 

Umang Shah 

Dear Trailhead Support Team,

I am facing a technical issue while completing the Trailhead unit “Configure and Activate Your Sales Coaching Agent” under “Build Your First Sales Coach.”

I have been trying to complete this challenge for several weeks, but I am blocked at the step where I need to open and modify the prompt template associated with:

Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage

I followed the required path:

Setup → Agentforce Assets → Actions → Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage → Reference Action → Open Prompt Template

However, when I click the Open in New Tab icon for the Reference Action, Prompt Builder opens but remains stuck on the loading spinner indefinitely, so I cannot edit the prompt template.

I have already verified the following:

• I am using the Agentforce Playground launched directly from this Trailhead challenge.
• Einstein is enabled (ON) in Einstein Setup.
• Prompt Template Manager permission set is assigned and active for my user.
• Prompt Builder itself opens successfully.
• The Sales Coach Agent has been created.
• The NegotiationRolePlay subagent is configured.
• Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage has been added under Actions Available for Reasoning.
• The Reference Action Type correctly shows Prompt Template.
• The Reference Action shows Active.
• I have tried refreshing, signing out and back in, reopening the Playground from Trailhead, and using a private/incognito browser session.
• The specific referenced prompt template still does not load.

Because the prompt template does not open, I cannot complete the required steps to add the two <NEGOTIATION QUESTIONS>, save a new version, activate the updated prompt template, and finish the challenge.

My Agentforce Playground is currently available until August 22, 2026 at 5:30 AM GMT+5:30, so I am concerned that it may expire before this technical issue is resolved.

Could you please check whether the required Salesforce-managed Sales Coach prompt template is correctly provisioned in my Agentforce Playground, or advise how I can resolve this issue without restarting the entire challenge?

I can provide screenshots of the loading issue, Einstein Setup, permission assignment, Agentforce Assets Reference Action, and Agentforce Builder configuration if required.

Thank you. 

 I got an error like this Make sure that the Technical Position Page has been activated for the Recruiting app. for this activ 

ity Create a Custom Position Record Page

Best CPQ App on AppExchange in 2026 

Choosing the best CPQ App on AppExchange has become more important than ever as Salesforce customers modernize their quote-to-cash processes. With Salesforce CPQ reaching End of Sale and the evolution of AppExchange into AgentExchange, businesses are looking for scalable, AI-ready, and Salesforce-native solutions that can simplify pricing, quoting, contracts, billing, and order management.

In this guide, we'll explain what to look for in a CPQ solution, compare the leading options, and help you identify the right platform for your business. 

Why CPQ Is Essential for Modern Sales Teams

Configure, Price, Quote (CPQ) software helps sales teams create accurate quotes quickly by automating product configuration, pricing rules, approvals, and proposal generation.

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Salesforce has unified AppExchange, Slack Marketplace, and Agentforce capabilities into AgentExchange

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For businesses searching for the best CPQ App on AppExchange

, the marketplace still offers trusted Salesforce-native and partner-built solutions, now within an AI-first experience. 

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Evaluate not only licensing costs but also implementation, integrations, maintenance, and long-term operational expenses.

Several applications stand out in 2026 based on functionality and business requirements.

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One of the biggest considerations is choosing between a Salesforce-native application and a connector-based solution.

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• Are you replacing Salesforce CPQ?
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is no longer just about generating quotes. Businesses now expect a platform that manages the complete revenue lifecycle—from product configuration and pricing to contracts, billing, fulfillment, and AI-powered automation. 

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Before making a final decision, compare features, implementation effort, pricing, customer support, and long-term scalability. A well-chosen CPQ solution can significantly improve sales productivity, reduce quoting errors, and accelerate revenue growth for years to come. 

Hello Team,

I am unable to complete the "Build Your First Salesforce Agent" module.

While following the Adjust the Prompt Template section, I get stuck at the step where I need to open:

Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage

Navigation: Setup → Agentforce Assets → Actions → Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage->scroll to reference action-> click open in new tab icon->click OK on the Can’t edit prompt template pop-up window.

When I select this action, the page keeps loading continuously for hours and never opens. Because of this, I am unable to access the Prompt Template and proceed with the remaining steps in the challenge.

What I have tried:

• Refreshed the page
• Logged out and logged back in
• Tried an incognito/private browser window
• Tried a different browser

Screenshot attached for reference.

Could someone please advise if this is a known issue or suggest a workaround?

Thank you.