In the "Create a Process for Managing Support Cases" project, I'm on the "Test the Case Escalation Rule" step, and in my Lightning app page the Ursa Major Solar Service console is active. Shouldn't it be "AW Computing" and if so, how do I activate/find that page? Thanks!
#Trailhead Challenges
I am working on this challenge
As you can see, there is no product field in the new case creation. Could you help me ?
Hi, @Namathis Mendy
Make sure that you have completed all previous Challenges on the same Playground.
This is because each subsequent Challenge builds upon the previous one.
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
I followed the steps in this Trailhead module: Automate Your Business Process
and I got as far as to create the Assignment Rules and Escalation Rules. But now when I check if it works using the following instructions from the module:
The case isn't found on Case Escalations in Setup. It says "No records to display".
What did I do wrong? Why is the case not being found in Escalations?
Weirdly, I passed this challenge on Trailhead - even if the last part didn't work!
#Trailhead Challenges
Hello, I'm currently in Create a Case Escalation Rule and am on step "Test the Escalation Rule"
Im not able to select "Problem" from the Type nor do I have the option to select "Inverters" for the Product type. Please help.
#Trailhead Challenges
Hi @Dhara Kaji
To resolve the issue of
"Assign using active assignment rule" not appearing for the Product Support case, follow these steps:If the option still doesn't appear, try clearing cache, switching browsers, or checking user permissions.
Thanks
A. Gobinath
What is the main difference between the service setup and the setup , and why do we choose the setup button when creating an escalation rule while for the assignment rules and the queues we use the service setup. does it make a difference where I create them?
#Trailhead Challenges
Greetings @Sandra Louka, Service Setup is more focused on service-related features like case management, queues, and assignment rules, while Setup is for overall Salesforce configurations like user settings, security, and other admin functions.
Hello Community,
I was working on the "Set up Escalation and Entitlements " projet , while working on the "Create a Case Escalation Rule" I faced this error even tho I complete the steps on the challenge twice and the The Product Support case for Pyramid Construction is already created.
The error message implies that there is no new Product Support case for Pyramid Construction. But then when creating a new case for PRODUCT SUPORT, i noticed there is no Product and case reason as part of the picklist option.
please what do i do?
Hello,
Per the trailhead, I created queues, case rules and assignments. And then I created a test case as requested.
When I try to verify the step, I receive the following error message:
Step not yet complete in Curious Badger Playground
We can't find a new Product Support case for Pyramid Construction.
Can anyone guide me? Thank you.
Hi, @Engin Dağhan
try to create new Playground and retake this Challenge on it.
To do this:
1. Login Trailhead Site
2. Open "Hands-On Orgs"
3. Click "Create Playground"
After waiting a few minutes, a new Playground will be created.
!!! Also too, make sure that all Challenges from this topic are completed in the same Playground. Each subsequent Challenge builds on the previous one.
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
