#Trailhead Challenges2.454 diskutieren mit

Re Trail: https://trailhead.salesforce.com/content/learn/modules/trailhead_playground_management/install-apps-and-packages-in-your-trailhead-playground

Trying to complete this simple exercise but it never works whether going in through Install Package or using the App Exchange: 

1) Install Package times out and then never completes (no email received, app never installs asynchronously). 

2) Using App Exchange I can go through the process right up until the installation decided I do not have permission - even though it's a brand new PG org created from the very Trailhead page. 

I have also resent my password - as per the instructions on the same Trailhead page. 

I cannot complete the module because the Trailhead page verifies if the app is installed. 

I need to complete the whole trail (2.5 hours estimated) before the end of the this week, as I am due at the in-person workshop next week. This trail is pre-course work. 

Supporting screenshots available on Slack Community in this thread:

I'm trying to get my unstructured data from Salesforce Files in the form of PDF into Data Cloud to then be able to use them with an Agentforce Agent. 

I am referring to files stored as ContentDocument/ContentVersion. 

However I am only able to connect external data sources like Amazon S3, not CRM. Also the CRM connector won't allow me to do this. I do not have Mulesoft available. 

Can anybody point me into the right direction? 

Thanks!

Hi Trailblazer Community, 

I have created the First and Respond milestones and added them to Platinum Entitlement process. And I also set Platinum Entitlement process as the process of Basic Phone Support Entitlement name. Then I created a case for that "Edge company" Account, changed the Support Level to Platinum and set the Basic Phone Support as the Entitlement Name for that Case. And I passed the Assignment as well. 

However, my milestones component shows there is no value, which I believe it should show the first and respond time cuz I am using Platinum entitlement process.  

What did I miss?  

Thank you 

In the "Create a Process for Managing Support Cases" project, I'm on the "Test the Case Escalation Rule" step, and in my Lightning app page the Ursa Major Solar Service console is active. Shouldn't it be "AW Computing" and if so, how do I activate/find that page? Thanks! 

In Trailhead admin above task not getting the related fields..

1. Click the Related tab.
2. Click New in the Entitlements-related list, and fill in the details.
   • Entitlement Name: Basic Phone Support

I am working on the Coral Cloud Resorts project, which combines Data Cloud and Einstein AI to streamline the check-in process and generate personalized emails for guests.

I have already created a custom playground with Data Cloud and Einstein AI enabled, but I want to confirm the steps needed to:

1. Connect external data sources to Salesforce Data Cloud.
2. Use Einstein AI to generate email drafts based on the guest reservation data.
3. Ensure that my playground has the required permissions to complete this project, as mentioned that the custom permission set doesn’t provide access to Data Cloud Setup.

What configurations and steps should I double-check to make sure my setup works properly for this project?

 Would appreciate any guidance or tips from the community! 

#Trailhead Challenges

I'm working on Create an Automation with Flow Builder.  See 

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-flow-with-process-builder?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential 

When a created a support case for a large account, I could not save it. I got this error message:

"We can't save this record because the “Notification: Case for Large Account” process failed. Give your Salesforce admin these details. Missing required input parameter: SObjectRowId Error ID: 2129078499-204667 (-1677892507)Missing required input parameter: SObjectRowId Error ID: 2129078499-204667 (-1677892507)"

When trying to think what I might have done wrong, I remembered creating the flow and getting an instruction that did not seem right. The screenshot shows the instruction. It says I'm to enter the record ID as {!$Record.id}.  Trailhead would not allow me to save the input as {!$Record.id}  When trying to select from the available options, I could not find anything that gave that result. I finally found one that gave this result "{!$Record.ContactId}". I decided to try that. Perhaps this is why I'm getting this error message.  

Any ideas? 

#Trailhead Challenges

I continue to get step not completed:  {We can't find a new Product Support Case for Pyramid Construction}.  I have 2 cases created for Support Tier 1.  The only thing missing in set up was choosing PROBLEM for the type, it was not in the drop down to choose, so I used OTHER.  Not sure what step I missed.  Where/how do I create "Problem" for the Type filed when entering a case? 

Hello, I'm currently in Create a Case Escalation Rule and am on step "Test the Escalation Rule" 

Im not able to select "Problem" from the Type nor do I have the option to select "Inverters" for the Product type. Please help.