Skip to main content Besuchen Sie uns auf der TDX in San Francisco oder bei Salesforce+ vom 5. bis 6. März, um die Entwicklerkonferenz für die Ära der AI-Agenten zu erleben. Jetzt registrieren.

#Marketing Cloud196 diskutieren mit

I am exploring what AI functionlatlies/capabilites are available in Marketing cloud to work on that and create some use-cases. 

 

#Marketing Cloud

2 Antworten
  1. Heute 06:15

    So we have Einstein Recommendations anything else part from this only for Marketing Cloud.

0/9000

Hello, if I have clients registered in CRM with a telephone number, but I don't know if they have the WhatsApp channel enabled and I send mass messages, are credits consumed even if the message is not delivered? 

 

#Marketing Cloud  #Whatsapp

1 Antwort
  1. Lukas Lunow (CloudWise) Forum Ambassador
    Heute 05:56

    Hi Karen

    Only WhatsApp messages sent successfully to Contacts who are registered on WhatsApp with their phone number will consume credits.

    Brgds

    Lukas

0/9000

Hello Everyone. What permission needs to be enabled for a user so the Marketing Cloud Email Studio Overview "Last Modified By" dropdown includes all users, not just themself? 

dropdown.jpg

 

 

 

#Marketing Cloud

2 Antworten
  1. 26. Feb., 18:04

    If you can't see other users under the "Overview" tab in Email Studio's "Last Modified" option in Marketing Cloud, it likely means your user permissions are not set to view other users' activity; you might need to check your user profile settings or contact your Marketing Cloud administrator to adjust access level. 

      

      

     Review user roles: 

     Select the user you want to check permissions for. 

     Check the "Email" section under "Permissions" to see if they have the required access to view other users' activity.

0/9000

❗️ATTENTION Email Marketers & Admins❗️Are you looking for a way to to track your key deliverability metrics over time to better understand trends and how mailbox providers view your reputation as a sender? This data is what drives your sender reputation and as we head into the busiest sending time of the year, it’s important to have a solid understanding of these metrics. Already a user of the dashboard? We've got some new features for you to take advantage of so you will want to follow the instruction set as well to update to this latest version.

You can find the details of how to utilize existing products inside @* Marketing Cloud Engagement * to build your own deliverability monitoring dashboard here.

 

Updates to this version include:

➡️ (User feature request) Bounce tracking tab. Track bounces over time by type. This helps give you better insight into your list hygiene and overall performance of your campaigns. Bounces can indicate a larger issue with your list, content or sender reputation. 

➡️ (User feature request) Improved query performance and reliability.

➡️ New architecture for easier implementation and future updates.

Deliv-metric-dashboard.png

NEW in this version: Bounce Tracking Over Time (bounce categories in Marketing Cloud Engagement)Bounce Dashboard.png

This dashboard functions on your own internal Cloud Page solution and utilizes reference Data Extensions populated by Query Activities in Automation Studio. The goal of the dashboard is to provide you with a powerful solution focused on maximizing longitudinal performance, yet remains c-suite friendly to show high-level trends/progress. Our color-coded solution makes it easy to see the things that are going great (green), the things to keep an eye on (yellow), and the things to take immediate action on (red).

 

*Keep in mind, this is not an official product offering of Salesforce. This is something we use and thought you might find it useful too. Rest assured though, as we enhance it, we'll be sure to keep you updated. The code being offered is a solution that your team can implement as-is if you deem it to be valuable.

 

#Marketing Cloud  #Email Deliverability Issues

50 Kommentare
  1. 26. Feb., 14:48

    @Michael Wright : thank you verymuch for the quick reply. i tried the exact way as mentioned in the instruction document and tried deleting the cloud pages multiple times  and re creating after certain intervals. still it gives the same error.  i remember it sailed smooth for one of our clients earlier but not it is throwing the error as mentioned.

0/9000

I have a list in marketing cloud that is populated based on contacts being members of a campaign in Salesforce. the campaign has around 60,000 members. We sent out an email before the weekend and it only sent it to 49,000 people. I have done some sampling of contacts in both Salesforce and Marketing Cloud, there is a handful of people that are unsubscribed in the Salesforce campaign but not even 500. When I search members of the campaign that have received fewer emails then what we would expect and search their email address in marketing cloud they do not show up at all. Does anyone have any ideas what might be happening to them. At first I thought it might be unsubscribes but that should show in Salesforce or at least still show the contact in Marketing cloud wouldn't it? Any help would be great   

3 Antworten
  1. Lukas Lunow (CloudWise) Forum Ambassador
    26. Feb., 13:38

    This is my go-to "flow" by @Jonas Lamberty - explaining why your email might not have been sent. As you can see, the root causes can be many, but following this guide for one or more recipients to who the emails were not sent (despite them being included in the sendable data extension) will be a really good place to start! 

    EmailNotSentFlow.png

     

     You might want to download the PNG or open it on a new tab, to see it in full details.

0/9000

Hi all,

 

When we send an email from Marketing Cloud the details of the email do not show in the thumbnail under the details tab in the Individual Email Result record. Has anyone found a way to see these?  Our sales agents would find it very helpful to know what it said if a prospective customer calls them.

 

(See attached)

 

#Marketing Cloud

 

Thanks!

Ben

5 Antworten
0/9000

Does anyone know what are the available options for integrating Google BigQuery (GBQ) and Salesforce Marketing Cloud (SFMC)? As there is only a native connector between Google Cloud Storage and SFMC, and not directly with GBQ, I'm considering pushing data from Google BigQuery to Google Cloud Storage and then importing it using Automation Studio in SFMC. Are there any other better options for this?

4 Antworten
  1. Lukas Lunow (CloudWise) Forum Ambassador
    1. Aug. 2023, 12:15

    There are no native integrations to GBQ, as currently only following 3rd party applications are supported (in addition to SFTP)

    • Amazon S3
    • Google Cloud Storage
    • Microsoft Azure Blob Storage

    as per documentation. So your only option is indeed only GCS, as you correctly state yourself.

0/9000

Hi    When I checked the report of my last newsletter email, I discovered the following:    when I filter the prospects on 'unique opens' I see various prospects with email addresses that are no longer in use (i.e. email addresses of ex-colleagues that now give an autoreply).    How is that possible? I'm afraid this messes up the email insights. What can I do about it?    

 

@* Marketing Cloud コミュニティ 日本 *  @Reports & Dashboards 

3 Antworten
  1. 24. Feb., 16:43

    Hi Birgit. I've been using Pardot for a while and am still learning - but few things I've come across in case they are helpful are ... 

     

    - cybersecurity tools will open emails and click all the links. I have a custom field field "suspected email bot" that gets checked based on an email action if they click on the privacy policy, since if that gets clicked - usually everything else does too. And I've been told you can put a link in the email code that isn't viewable to the user which sounds like an even better idea. Overall, email opens and click data isn't definitive.  

     

    - if your prospects are connected to the CRM, and their email is removed from the CRM ...this does NOT remove them from Pardot. I have a dynamic list that filters for  Prospect CRM status > Prospect CRM type is Deleted, and I use this to delete them from Pardot so that old emails don't receive newsletters.  

     

    I hope this helps!

0/9000

Unable to see Triggered emails under interaction tab in email studio. I've modified/updated all the permissions for BU as well as users but still unable to see. I have the option on my parent BU but its not visible in my child BU. 

 

Screenshot 2025-02-24 at 6.22.13 AM.png

 

This is my Parent bU interactions tab where Triggered Emails is visible. 

However, in the below screenshot of my child BU its is not. 

 

Screenshot 2025-02-24 at 6.24.01 AM.png

 

  

 

#Marketing Cloud

3 Antworten
  1. 24. Feb., 21:29

    The issue is resolved as I needed to provide permission by going through BR (Business rule). We can find that BR option by logging in to manage.

0/9000

Hi I'm new SFMC, I'm working on building some emails on SFMC that would be reused across BUs. Ideally anyone should be able to change the content -- text & images. I've tried building them with both the in-built drag & drop builder and complete custom code. I realized that going full custom Html & CSS gives me more control over the design. I just curious to know what method devs here use to build emails? Drag & Drop or custom code. If you have a more detailed process I would love to hear about it.  

2 Antworten
  1. 24. Feb., 19:56

    I've been using both methods ; using Maizzle framework and API to deploy complete emails for 'my' own campaigns and blocks to share to others users without high knowlegde of html specificities (darkmode, outlook, ...) 

    Github can also be a good idea to store, manage or update your maizzle components / emails.

0/9000