What do you do when there is a suspicion of copying just when I was in the room alone

This is the section I wrote to them and already sent them cases

And that's what they wrote to me and I didn't understand how to proceed from here

Thank you for your interest in becoming a Salesforce Certified Administrator (ET).

As a participant of the Salesforce Certification program, you are required to accept and adhere to the terms of the Salesforce Certification Program Agreement and Code of Conduct. For online proctored exams we also require that you follow our Online Proctoring Requirements policies.

Trust is our #1 value at Salesforce, and we have a zero-tolerance policy for misconduct related to our certification exams, and prohibited actions as described in our Credential and Certification Program Agreement and Code of Conduct, which you accepted on 08/07/ 2024 7:09. Participants in the program must take no action to compromise the integrity or confidentiality of any Salesforce certification exam. Disclosure of exam content, circumventing or attempting to circumvent Salesforce security mechanisms, providing or receiving assistance during an exam, using unauthorized test aides, and other acts of misconduct are strictly prohibited.

Your certification exam session on 07/08/2024 7:09 was suspended by your exam proctor. Our team has reviewed your exam session and confirmed the following:

Your testing session was not meeting the security standards provided in the "Testing Environment" section of the Online Proctoring—Complete Your Exam Remotely Help article.

Candidate continued to lean out of view after being prompted by the proctor.

This exam has been cancelled.

When exams are suspended due to the reasons listed above Salesforce can require candidates to schedule all future exams to be taken in-person at a testing center.

Due to current world events, we are making a one-time exception to this policy.

To prevent any future exam suspensions please review the Online Proctoring Requirements policies Trailhead Help article. Remember to keep your eyes on your screen, and prepare your exam environment according to these policies.

Should another incident occur, further action will be taken that can lead to Salesforce requiring you to take all exams at a testing center and/or removal from the Salesforce Credential Certification Program. If you have any questions, please refer to the Salesforce Credential and Certification Program Agreement and Code of Conduct. You can also respond to this email or submit a case with the Trailhead Help Team.

Regards,