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Topics#Salesforce DeveloperFrage von Lourdes Montero
Lourdes Montero fragte in #Salesforce Developer
23. Okt. 2015, 16:22

Assign Case to queue without using assignment rules or apex

We are using Flow to create cases, we need to assign these cases to different queues. Since FLows do no trigger Assignment rules, what other functionality can I use to make this happen without having to use code?
4 Antworten
  1. Shashi Patowary (Accenture India)
    23. Okt. 2015, 17:07
    Hi Lourdes,

    You can create workflow rules to assign cases to a Queue.Basically you need to create a workflow rule (provide required filter condition) and add a field update on Case owner to assign it to a queue.

    Please let me know if it helps.

    Regards,

    Shashi
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