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I am wondering what is the best way to report a bug.

We are having an issue and I submitted a case and Salesforce keep closing it, with their generic close response,

"Please be informed that Developer support is currently available only to our premier customers and Premier partners ...."

I have posted this question on StackExchange regarding the bug

http://salesforce.stackexchange.com/questions/70187/low-code-coverage-when-production-and-new-test-class-to-deploy-are-over-80?noredirect=1⌗comment91714_70187

but to summarize it seems that the code coverage in our production org is displaying the wrong numbers, as all of them past and the overall is above 80%, when validation 1 test class that will increase a class coverage from 0% to 100% it fails saying that code coverga is only 73%

how can this be possible if the new test class will improve the coverage. The only thing that I can think is that the initial overal coverage is wrong and it is not 82%
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