On the challenge
Service Cloud Agent Productivity / Create Macros and Quick Text to Reduce Clicks
I am unable to access macros . have tried all the option using service console and cant find a way to move forward.
Hi Adelaide Leitao (Salesforce),
I am from the Trailhead help team. We tried checking this from our end in the backend and found that you have already completed "Service Cloud Agent Productivity" Trailhead.
May I request you please mark the correct answer as Best Answer if any of the above posts helped you to fix your issue, else please share the solution that helped you fix the issue and close this thread by marking the best answer so that it can be helpful for other Trailblazers as well who are facing the similar issue.
Best Regards,
Nagendra
