Skip to main content Stream TDX Bengaluru on Salesforce+. Start learning the critical skills you need to build and deploy trusted autonomous agents with Agentforce. Register for free.
Topics#Trailhead ChallengesFrage von Sahil Bhalla
Sahil Bhalla (Futurecloud) fragte in #Trailhead Challenges
4. Mai 2020, 07:34

We can't find user 'Ada Balewa' as a selected member of the 'Product Support Tier 2' queue.

Hi guys

 

I'm getting an error that says "We can't find user 'Ada Balewa' as a selected member of the 'Product Support Tier 2' queue." whereas I have added Ada Balewa as a queue member and the profile has the necessary permissions. Any idea how to solve this?

 

We can't find user 'Ada Balewa' as a selected member of the 'Product Support Tier 2' queue.User-added image
23 Antworten
  1. Sahil Bhalla (Futurecloud)
    2. Juni 2020, 05:31
    Hi @arina, I actually had created 3 users named Ada Balewa hence Salesforce could not pick the current one. I renamed all of them end kept one Ada Balewa which I was using, and it worked for me. 
  2. Mihály Kocsmáros (LightHill CRM)
    21. März 2023, 12:53

    I had the same issue. Solution: had to switch Fisrt name >< Last name :)

  3. Luis Romero
    13. Okt. 2023, 05:19

    Thanks, Sahil. In the same situation, I had Ada duplicated, so I changed the name of one record, and it worked.

  7. Sergio Maximiliano Villanueva (-)
    22. Jan. 2024, 02:57

    Thank you. 

    I created a new contact called Ada Balewa and also I changed the name for the old record and now is working. 

  9. Alexandra Tuser
    2. Jan. 2024, 02:59

    None of these suggestions work for me, what do i do?

  10. Aminata Daramy (Trailhead)
    17. Feb. 2023, 15:05

    Thanks Sahil! This also worked for me.  At first I just tried to freeze the duplicate account, but only changing the name actually worked.

Antwort schreiben...
0/9000