i created a workflow rule which sends a email to the customer immediatly.
Know i want to add a second action. Also aw email alert, but this time it´s time dependend.
Should send the email one day before the event happens.
To tes the process i created a time dependend email action which send the mail 0 days after trigger date.
That should send the mai directly, but nothing happens. And also my immediete email does not send out anymore.
Does anybody knows where the problem is?
13 Antworten
Hi Frank,
Instead of using the NOT(ISBLANK(CreatedDate)) as your criteria, use NOT(ISBLANK(EventDate)) as the criteria.
Please use the insert field button to select the field API Name of Event Date.
Create a Brand New record and test the workflow.
