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Support Customers in Enhanced Channels
Trail

Support Customers in Enhanced Channels

Modernize your customer service with Enhanced Messaging and Enhanced Chat.

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Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Business Operations
  • Customer Service
  • Change Management
  • Process Improvement and Optimization
  • App and Web Design
  • Show More
  • Business Operations
  • Customer Service
  • Change Management
  • Process Improvement and Optimization
  • App and Web Design
  • Customer Communication
  • User Interface and User Experience Design
  • Identity and Access Management
  • Account Management
  • Technical Support and Services
  • Social Media
  • Show Less

Products

  • Service Cloud
This Trail may include content that is only available in English. Learn More
+1,900 points
Advanced
Administrator
~3 hrs 8 mins

Explore Enhanced Channels

Module
Salesforce Messaging

Discover the benefits and capabilities of Service Cloud's Messaging portfolio.

+300 Points
~25 mins
video
Video
Help Customers in Enhanced Channels

Explore five ways that reps can work more efficiently in enhanced channels.

Vidyard
~5 mins •
Mark as Complete
Article
Accessing Conversation Data

Learn how to access data from enhanced channels at scale.

~3 mins •
Mark as Complete

Message with Customers in Enhanced Channels

Module
Upgrading to Enhanced Messaging

Learn how and when to upgrade your standard WhatsApp, Facebook Messenger, or SMS channels.

+300 Points
~20 mins
Module
WhatsApp for Service Cloud

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

+400 Points
~1 hr
Module
Migrating from Legacy Chat to Enhanced Chat

Learn why and how to migrate to enhanced Chat–formerly Messaging for In-App and Web.

+300 Points
~20 mins
video
Video
Migrate from Legacy Chat to Enhanced Chat

Walk through a migration to Enhanced Chat.

Vidyard
~5 mins •
Mark as Complete
Module
Enhanced Chat Optimization

Explore features that improve your Enhanced Chat experience.

+500 Points
~35 mins
Article
Enhanced Chat FAQ

Review frequently asked questions about Enhanced Chat.

~10 mins •
Mark as Complete

Route Smarter with Enhanced Omni-Channel

Module
Enhanced Omni-Channel: Quick Look

Elevate customer service with Enhanced Omni-Channel.

+100 Points
~5 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.