Support Customers in Enhanced Channels
Modernize your customer service with Enhanced Messaging and Enhanced Chat.
Explore Enhanced Channels
Discover the benefits and capabilities of Service Cloud's Messaging portfolio.
Explore five ways that reps can work more efficiently in enhanced channels.
Message with Customers in Enhanced Channels
Learn how and when to upgrade your standard WhatsApp, Facebook Messenger, or SMS channels.
Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.
Learn why and how to migrate to enhanced Chat–formerly Messaging for In-App and Web.
Walk through a migration to Enhanced Chat.
Explore features that improve your Enhanced Chat experience.
Route Smarter with Enhanced Omni-Channel
Elevate customer service with Enhanced Omni-Channel.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.