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Gather Insights with Salesforce Feedback Management
Trail

Gather Insights with Salesforce Feedback Management

Gain insights into what your customers and users think and refine your customer feedback strategy.

Start
+6,400 points
Intermediate
Administrator
~6 hrs 55 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • System Design and Implementation
  • Account Management
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  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • System Design and Implementation
  • Account Management
  • General Sales Practices
  • App Development and Engineering Practices
  • Data Analysis
  • User Interface and User Experience Design
  • Data Visualization
  • Business Intelligence
  • Show Less

Products

  • Flow Builder
  • CRM Analytics
  • Salesforce Platform

Industries

  • Retail and Consumer Goods
  • Travel, Transportation, and Hospitality
  • Communications and Media
  • High Tech
+6,400 points
Intermediate
Administrator
~6 hrs 55 mins
+2,000 points
Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
+1,600 points
Module

Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 hr 5 mins
+200 points
Module

Automated Survey Invitations with Flows

Use automation to enhance survey response rates and engage customers better.

~35 mins
+300 points
Module

CRM Analytics Customer Lifecycle Analytics

Use analytics templates to gather actionable insights from survey responses.

~55 mins
+200 points
Module

Boost Survey Responses with Salesforce Messaging Integration

Integrate messaging with Salesforce Feedback Management to maximize survey responses.

~30 mins
+1,100 points
Module

Surveys Customized Thank You Page

Build interactive and personalized surveys with dynamic thank you pages.

~45 mins
+600 points
Module

Matrix-Format Questions for Salesforce Surveys

Consolidate questions, improve the user experience, and optimize survey performance.

~30 mins
~6 hrs 55 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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