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Get Ready for Agentforce
Trail

Get Ready for Agentforce

Learn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.

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Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Sales Management
  • Customer Service
  • Computer Science
  • Automation
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  • Artificial Intelligence
  • Sales Management
  • Customer Service
  • Computer Science
  • Automation
  • Business Intelligence
  • Applications of AI
  • Business Strategy
  • AI Ethics and Trust
  • Product Management
  • Business Management
  • AI Analytics
  • AI Agents
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Products

  • Einstein
  • Agentforce
  • Data Cloud
  • Service Cloud
This Trail may include content that is only available in English. Learn More
+1,400 points
Foundational
End User
2 hrs 20 mins

Discover the Power of AI Agents

Learn more about generative AI and agents, launch your very first agent, and understand how to build an AI project.

+1,400 Points
~2 hrs 20 mins • 6 Required Steps
Module
Generative AI Basics

Discover the capabilities of generative AI and the technology that powers it.

+200 Points
~20 mins
Module
Agentforce Key Components: Quick Look

Learn how AI agents use LLMs and context to assist customers and human agents.

+100 Points
~5 mins
Module
Agentforce for Service

Learn how AI agents help customers via autonomous, natural responses grounded in data.

+400 Points
~25 mins
Project
Quick Start: Build a Service Agent with Agentforce

Create a service agent to assist with recommendations and bookings.

+100 Points
~30 mins
Module
AI Strategy

Define your organization’s vision, use cases, roadmap, and governance for trustworthy AI.

+300 Points
~30 mins
Module
AI + Data: Project Planning

Learn how to create strategy and prepare your data for AI projects.

+300 Points
~30 mins

About this Trail

Ready to bring the power of Agentforce into your business? This trail will walk you through understanding how AI and agents can transform your jobs, and how an Agentforce agent can increase productivity. Then, launch your very first agent! In order to set your team up for AI success, use the AI Strategy and Project Planning modules to identify top AI use cases at your company and get key stakeholders on board. Then, put together a plan to implement AI, bring in your data, and conduct a risk assessment.

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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