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Empower Managers and Agents with Service Cloud
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

+600 points
Foundational
Business Analyst
~45 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Customer Service
  • AI Agents

Products

  • Commerce Cloud
  • Service Cloud
  • Agentforce
+600 points
Foundational
Business Analyst
~45 mins
+400 points
Module

Service Cloud Basics

Supercharge your agents with omni-channel tools and an intelligent service platform.

~25 mins
+200 points
Module

Improved Service with Commerce Cloud and Service Cloud Integration

Discover the benefits of unifying Service Cloud, Commerce Cloud, and Order Management.

~20 mins
~45 mins