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Build Soft Skills to Succeed as a Salesforce Partner
Trail

Build Soft Skills to Succeed as a Salesforce Partner

Develop the soft skills you need to lead Salesforce implementation projects.

Start
+3,100 points
Intermediate
Designer
~4 hrs 5 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Agile Software Development
  • System Design and Implementation
  • General Sales Practices
  • App Development and Engineering Practices
  • Show More
  • Process Improvement and Optimization
  • Agile Software Development
  • System Design and Implementation
  • General Sales Practices
  • App Development and Engineering Practices
  • Client Support
  • Process Engineering
  • Business Operations
  • Quality Assurance and Control
  • Critical Thinking and Problem Solving
  • Collaboration
  • Employee Training
  • Show Less

Products

  • Sales Cloud
  • Salesforce Platform
+3,100 points
Intermediate
Designer
~4 hrs 5 mins
+300 points
Module

Innovation Project Definition

Define a problem that requires fresh thinking and scope your innovation project.

~45 mins
+300 points
Module

Relationship Design

Discover how design can help build better relationships with customers and communities.

~20 mins
+500 points
Module

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 mins
+400 points
Module

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 mins
+100 points
Module

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5 mins
+500 points
Module

Scrum and Kanban at Salesforce

Discover two workflows that Salesforce teams use for agile development.

~30 mins
+500 points
Module

Salesforce DevOps with Copado

Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.

~50 mins
~4 hrs 5 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.