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+800 points

Trail

Be the Bank Your Customers Love

Embrace customer-centric business practices and inspire customer loyalty.

~1 hr 25 mins

+200 points

Module

Digital Banking Basics

Learn about key industry trends and how banks can use Salesforce to adapt to them.

~25 mins

Understand Digital Banking Trends

~10 mins

Realize the Digital Banking Payoff

~15 mins

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+300 points

Module

Intelligent Marketing, Sales, and Customer Service for Banks

Learn how the Salesforce platform transforms banking in the Age of the Customer.

~30 mins

Connect with Customers in a Whole New Way

~10 mins

Empower Personal Bankers to Be Their Best

~10 mins

Delight Customers with Outstanding Omnichannel Service

~10 mins

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+300 points

Module

Sales Strategies for Retail Banking

Build a customer-centric sales model for your bank.

~30 mins

Put Customer Needs at the Center of Sales Practices

~10 mins

Achieve a 360-Degree View of the Customer

~10 mins

See the Customer-Centric Sales Process in Action

~10 mins

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~1 hr 25 mins