Case Management Specialist Superbadge
Complete the capstone assessment to earn the Case Management Specialist Superbadge
Case Management Specialist Superbadge
What You'll Be Doing to Earn This Superbadge
- Understand the stages of a case from submission to completion.
- Describe the fundamentals of dynamic case management.
- Review case priority based on channel and case origin.
Concepts Tested in This Superbadge
- Service Agent Console
- Case Management
- Entitlement
- Case Email
- Case Routing
- Macros
- Omni-Channel
- Case Feed
Case Management Specialist Superbadge
The Case Management Specialist Superbadge is a Salesforce credential composed of three superbadge units.
- Case Lifecycle Superbadge Unit
- Case Handling Fundamentals Superbadge Unit
- Channel Routing Superbadge Unit
Complete these units to unlock this superbadge, then complete the challenges below to earn the Case Management Specialist Superbadge.
About the Case Lifecycle Superbadge Unit
Case Lifecycle Superbadge Unit
Tackle cases in the Service Console by utilizing your expertise as an agent.
About the Case Handling Fundamentals Superbadge Unit
Case Handling Fundamentals Superbadge Unit
Demonstrate proficiency in handling cases and resolving customer issues.
About the Channel Routing Superbadge Unit
Channel Routing Superbadge Unit
Engage with customers by routing cases based on priority and origin.
Become a Case Management Specialist
Once you’ve completed the three superbadge units and the challenges below, you’ll be a bona fide Case Management Specialist!