Case Management Specialist Superbadge
Complete the capstone assessment to earn the Case Management Specialist Superbadge
Case Management Specialist Superbadge
What You'll Be Doing to Earn This Superbadge
- Understand the stages of a case from submission to completion.
- Describe the fundamentals of dynamic case management.
- Review case priority based on channel and case origin.
Concepts Tested in This Superbadge
- Service Agent Console
- Case Management
- Entitlement
- Case Email
- Case Routing
- Macros
- Omni-Channel
- Case Feed
Case Management Specialist Superbadge
The Case Management Specialist Superbadge is a Salesforce credential composed of three superbadge units.
- Case Lifecycle Superbadge Unit
- Case Handling Fundamentals Superbadge Unit
- Channel Routing Superbadge Unit
Complete these units to unlock this superbadge, then complete the challenges below to earn the Case Management Specialist Superbadge.
About the Case Lifecycle Superbadge Unit
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Case Lifecycle Superbadge Unit
Tackle cases in the Service Console by utilizing your expertise as an agent.
About the Case Handling Fundamentals Superbadge Unit
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Case Handling Fundamentals Superbadge Unit
Demonstrate proficiency in handling cases and resolving customer issues.
About the Channel Routing Superbadge Unit
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Channel Routing Superbadge Unit
Engage with customers by routing cases based on priority and origin.
Become a Case Management Specialist
Once you’ve completed the three superbadge units and the challenges below, you’ll be a bona fide Case Management Specialist!