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Launch Your Trailhead Playground

Introduction

In this project, you learn how to build a community from start to finish, without writing any code. The goal is to introduce you to Community Cloud and Service Cloud, and show you how they work together to provide an exceptional customer support experience.

In this project, you’ll build this!

Screenshot of final community with knowledge and chat project

This is a customer support community that includes:

  • Knowledge articles organized by topic.
  • An online chat button, powered by Live Agent.
  • A button to create a support case.
  • A button to ask a question in the community.
  • Your personalized profile page for the community.
  • Customizable branding, including text, images, logos, and colors.

Let’s get started!

Meet Category 1 Biking

Category 1 Biking is a bicycle shop located in the U.K. They sell bicycles and riding apparel. They have a small chain of stores and a passionate, loyal following. They’ve had great success hosting small events and Meetups in the region, and have lately branched out to sponsor road races.

Although their community of bike-riding enthusiasts is active (pun intended), they haven’t had a way for them to engage beyond Category 1 Biking’s pages on a handful of social media platforms. Everyone at the company agrees—it’s time to start an online community.

That’s where you come in! In this project, you follow along with the team at Category 1 Biking as they create their first online community. You build the entire project using Salesforce.

Launch Your Trailhead Playground

To complete this project, you need a free Trailhead Playground. You can find it at the bottom of this page. Click Launch to open the Trailhead Playground in a new browser tab (login required).

It typically takes 3–4 minutes from the time you first sign up for Trailhead to create your Trailhead Playground.

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