Add Knowledge to the Community Using Topics

Time to Build It

We enabled topics earlier in this project. Now we’re going to set up three topics that Category 1 Biking has chosen as top topics for their community: Social Groups, New Products, and Customer Support. We update those from Community Workspaces.

First, you want to get back to Setup. From the Sample Console, click the gear icon to return to Setup [1].

click the gear icon from Sample Console to get back to Setup

  1. From Setup, enter All Communities in Quick Find and select All Communities.
  2. Next to Category 1 Biking, click Workspaces.

Set Navigational Topics

Now it’s time to customize our community!

  1. Select Content Management.
    Community Workspaces home page with tiles for each workspace. Click the Content Targeting tile.
  2. Click Topics.
  3. Select Navigational Topics.
  4. In Enter a navigational topic, enter Customer Support and click + Add.
  5. In Enter a navigational topic, enter Social Groups and click + Add.
  6. In Enter a navigational topic, enter New Products and click + Add.
  7. Click Save.

Set Featured Topics

Now we set these topics as featured on our community.

  1. Select Featured Topics.
  2. In Select a topic, enter Customer Support. Select Customer Support and click + Add.
  3. In Select a topic, enter Social Groups. Select Social Groups and click + Add.
  4. In Select a topic, enter New Products. Select New Products and click + Add.
  5. Click Save.

Add Images to Topics

Let’s add some images for each topic. Download this zip file to access images you can use for this community project.

  1. Click pencil icon next to Customer Support.
  2. Click Upload thumbnail image.
  3. Select support.png from the downloaded zip file. Wait for the image to display.
  4. Click Close.
  5. Click pencil icon next to Social Groups.
  6. Click Upload thumbnail image.
  7. Select groups.png from the downloaded zip file. Wait for the image to display.
  8. Click Close.
  9. Click pencil icon next to New Products.
  10. Click Upload thumbnail image.
  11. Select products.png from the downloaded zip file. Wait for the image to display.
  12. Click Close.
  13. Click Save.

Add Topics to Articles

Finally, let’s associate these topics with our articles we created previously in the project.

  1. Select Article Management.
  2. Click pencil icon next to When will my bike arrive?
  3. In Add Topic, begin typing Customer and then select Customer Support.
  4. Click Save.
  5. Click pencil icon next to How can I find local bike groups?
  6. In Add Topic, begin typing Social and then select Social Groups.
  7. Click Save.
  8. Click pencil icon next to When is the T-800 coming out?
  9. In Add Topic, begin typing New and then select New Products.
  10. Click Save.

Nice one. We’ve got the Category 1 Biking community in good shape. Now it’s time to add components and branding in the next step.

retargeting