Add Knowledge to the Site Using Topics

Set Navigational Topics

Topics are enabled thanks to your earlier work in this project, but you need to add them to the site. Category 1 Biking identifies the top three topics for its site: Customer Support, Social Groups, and New Products.

1. Click the setup gear and select Service Setup.
   
2. In Quick Find, search for and select All Sites.
   
3. Next to Category 1 Biking, click Workspaces. Note: This can take a minute to load.
   
4. Select the Content Management tile.
   

5. Click the Topics tab.
   
6. Select Navigational Topics from the menu on the left.
   
7. In Enter a navigational topic, enter Customer Support and click + Add.
   
8. In Enter a navigational topic, enter Social Groups and click + Add.
   
9. In Enter a navigational topic, enter New Products and click + Add.
   
10. Click Save.
    

Set Featured Topics and Images

Topics are set, but now you need some visuals. Download this zip file to access the images. Be sure to unzip the file.

1. Select Featured Topics from the menu on the left.
   
2. Click in the Select a topic box and select Customer Support.
   
3. Click + Add.
   
4. Click the pencil icon to the right and add the support.png image.
   
5. Click in the Select a topic box and select Social Groups.
   
6. Click + Add.
   
7. Click the pencil icon to the right and add the groups.png image.
   
8. Click in the Select a topic box and select New Products.
   
9. Click + Add.
   
10. Click the pencil icon to the right and add the products.png image.
    
11. Click Save.
    

Add Topics to Articles

Finally, associate the topics with the articles that were created earlier.

1. Select Article Management.
   
2. Click the pencil icon  next to When will my bike arrive?
   
3. In Add Topic, search for and select Customer Support.
   
4. Click Save.
   
5. Click the pencil icon  next to How can I find local bike groups?
   
6. In Add Topic, search for and select Social Groups.
   
7. Click Save.
   
8. Click the pencil icon  next to When is the T-800 coming out?
   
9. In Add Topic, search for and and select New Products.
   
10. Click Save.
    
11. Click Content Management in the upper left.
    
12. Click Builder under My Workspaces.
    
13. Click Publish.
    
14. On the Publish Your Site confirmation screen, click Publish, then Got It.
    

The Category 1 Biking site is cruising along, but something is missing… that’s right, customizing and branding!