Skip to main content

See What’s New with Slack and Related Apps

Learning Objectives

After completing this unit, you’ll be able to:

  • Explain how to analyze text feedback to identify key trends and sentiment.
  • Describe how to connect Salesforce Surveys to external systems easily through Business APIs.
  • Describe how to manage appointments from anywhere and ensure customer satisfaction.
  • Explain how shift workers can manage their calendars.
  • Describe the latest enhancements to Huddles.
  • List the new roles available under Slack enhanced permissions.

Huddles Enhancements

Power spontaneous discussions and live working sessions in your digital HQ with lightweight video, the ability for multiple people to simultaneously screen share, a dedicated messaging thread, expressive reactions, and more.

Permissions and Roles Enhancements

Effectively administer Slack with new management roles and permissions for channels. Granular roles expand Slack's existing permissions framework, helping admins manage at scale. 

Channel details in Slack

Salesforce Feedback Management: Sentiment Insights

Analyze text feedback at scale to identify key trends and sentiment to improve overall customer service experiences.

Learn more about Salesforce Feedback Management: Sentiment Insights.

Salesforce Scheduler: Shift Rostering Enhancement

Allow shift workers to easily manage their calendar, at scale, by releasing recurring shifts.

New Recurring shift

Learn more about Salesforce Scheduler: Shift Rostering Enhancement.

Salesforce Surveys: API Enhancements

Connect Salesforce Surveys to external systems and embedded applications easily through Business APIs.

Example Salesforce Survey

Salesforce Scheduler: Scheduler Appointment Enhancements

Build logic to ensure appointments can be managed from anywhere with the right resources and timing to ensure maximum customer satisfaction.

New Appointment screen

Salesforce Surveys: Survey Distribution Enhancements

Simplify the distribution of relational/pulse surveys by sending them from key objects including cases, opportunities, custom objects, and more.

Sending a survey from a contact

Keep learning for
free!
Sign up for an account to continue.
What’s in it for you?
  • Get personalized recommendations for your career goals
  • Practice your skills with hands-on challenges and quizzes
  • Track and share your progress with employers
  • Connect to mentorship and career opportunities