See What’s New with Customer Success and Automotive
Learning Objectives
After completing this unit, you’ll be able to:
- Define ways to improve your Salesforce architecture with guidance from the Signature Success Plan.
- Describe how to improve your Salesforce health with new features in the Customer Success Score.
- List the areas in which Salesforce experts can help you achieve business success.
- Describe how customers and leads can schedule automotive services quickly and easily.
- List the types of AI insights that Automotive Cloud Intelligence provides.
Architecture Guidance
Customer Success
Improve your Salesforce architecture with strategic guidance from the Signature Success Plan. Customers can now access Signature architecture reviews and 1-on-1 meetings with architects to streamline design and assess areas of improvement.
Learn more about Architecture Guidance.
Customer Success Score
Customer Success
Gain new insights into your Salesforce health! Review your Customer Success Score with your Technical Account Manager to get a simple and comprehensive way to understand your Salesforce health. Improve your score with personalized insights and recommendations.
Learn more about Customer Success Score.
Expert Coaching Enhancements
Customer Success
Expert Coaching enhancements include newly refreshed sessions, all-new programs, and more. Experts guide you on how to get the most out of Salesforce through sessions to onboard, adapt, and grow your business.
Learn more about Expert Coaching Enhancements.
Success Plans for MuleSoft
Customer Success
Success Plans are now available for MuleSoft customers. MuleSoft’s customer success experience is now delivered through Salesforce Success Plans, which include industry-leading success and support guidance from MuleSoft experts. Premier is bundled with all new MuleSoft editions, while Signature is a la carte.
Learn more about Success Plans for MuleSoft.
Warranty Lifecycle Management
Automotive
Improve profitability by optimizing the warranty claims process, from creation to approval. Define terms based on duration, usage limits, or covered products. Empower retailers and drivers to submit claims or check on a claim’s status.
Learn more about Warranty Lifecycle Management.
Inventory Management
Automotive
Get near-real-time visibility into vehicles, equipment, spare parts, and accessories across the automotive network. See available stock and spare parts to solve customer issues fast and help partners transfer inventory more efficiently to drive sales.
Learn more about Inventory Management.
Salesforce Scheduler for Automotive Cloud
Automotive
Empower leads and customers to schedule test drives or vehicle service appointments with available representatives at their preferred retailer. Easily configure appointment locations, meeting hours, and team resourcing.
Learn more about Salesforce Scheduler for Automotive Cloud.
Automotive Cloud Intelligence
Automotive
Get prebuilt KPIs and dashboards embedded where you work within Automotive Cloud. Get AI insights to dive deep into your automotive lead performance, vehicle portfolio inventory and sales, vehicle and parts forecasts, and more.
