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See What’s New with Communications and Consumer Goods

Learning Objectives

After completing this unit, you’ll be able to:

  • Describe how to manage customer expectations better.
  • Explain how to streamline the enterprise quote process.
  • Explain the benefits for service reps using an out-of-the-box data model for consumer goods.
  • Describe how to improve ROI with new trade and planning dashboards.
  • Define which turnkey integrations you can now access for Consumer Goods Cloud.

Predictive Order Fulfillment and Delays

Communications

Manage customer expectations by predicting order completion dates and informing order fulfillment managers of potential order delays.

Learn more about Predictive Order Fulfillment and Delays.

Enterprise Sales Management: Quoting Enhancements

Communications

Reduce the effort to manage a dynamic and iterative enterprise quote process through rapid attribute configuration, enhanced messaging, and guided journeys. Also, enhance bulk capabilities, including canceling, editing, and submitting.

Learn more about Enterprise Sales Management: Quoting Enhancements.

CPQ API Services Enhancements

Communications

Take advantage of enhanced performance. Scale with Communications Cloud CPQ API services, using the full power of the Salesforce core platform.

Learn more about CPQ API Services Enhancements.

TM Forum Open API for Service Agents

Communications

Take advantage of inbound and outbound industry API integrations to accelerate adding products to the Product Catalog and placing product orders. Also, improve service agent efficiency with a standardized system for creating, tracking, and managing trouble tickets.

Learn more about TM Forum Open API for Service Agents.

Consumer Goods Cloud for Service

Consumer Goods

Equip service reps with all the information they need to resolve any issue. Empower them with the capabilities to take orders and plan service visits. Get started delivering personalized service fast with an out-of-the-box data model for consumer goods.

Learn more about Consumer Goods Cloud for Service.

Trade Promotion Effectiveness

Consumer Goods

Bring intelligence to the forefront of planning with new trade and planning dashboards. Quickly identify top promotions and tactics according to your preferred KPI. Minimize spending on programs that aren’t achieving goals and identify best practices for a stronger ROI.

Learn more about Trade Promotion Effectiveness.

MuleSoft Direct for Consumer Goods Cloud

Consumer Goods

Jump-start your Consumer Goods Cloud implementation with turnkey integrations to key systems, including ERP and PIM systems powered by MuleSoft. Integrate accounts, products, and hierarchies from external systems without having to leave the platform. In just a few clicks, admins can quickly access the necessary data to use our Consumer Goods innovations like Retail Execution and Trade Promotion Management.

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