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See What’s New with Analytics, MuleSoft, and Slack

Learning Objectives

After completing this unit, you’ll be able to:

  • Explain ways to combine data from different sources with CRM Analytics.
  • Describe how to provide one-click interactions to automate complex business processes.
  • Explain how MuleSoft Direct makes it easier to integrate hierarchies from external systems.
  • Name the out-of-the-box RPA widget that directly embeds with Salesforce clouds.
  • Describe ways that developers can ship code faster and extend custom functionality for others to reuse.

Join Data User Interface

Analytics

Combining data from different sources is easy with CRM Analytics. With just a few clicks, users can connect multiple Data Cloud Data Model objects to correlate data in a visualization and deliver powerful insights.

Learn more about Join Data User Interface.

Flow Interactions for CRM Analytics

Analytics

This streamlined interface configures widgets to provide one-click interactions that automate complex business processes. For example, sales teams can run what-if scenarios and update Salesforce records to improve the likelihood of closing with one click.

Configuring a widget in Analytics Studio

Learn more about Flow Interactions for CRM Analytics.

Dashboard Component Parameters

Analytics

Dashboard components can now be dynamically updated when receiving parameters from the dashboard that contains them. Users can easily define and manage parameters in the components and reuse them across different dashboards.

Component Chart in a new dashboard

Learn more about Dashboard Component Parameters.

Sales Rep Command Center

Analytics

Reps now have a centralized access point to track the key metrics at every stage of the sales cycle. This allows reps to monitor all their accounts, view quota attainment, and focus on cross-sell and upsell opportunities with whitespace analysis.

Sales Rep Command Center screen

Learn more about Sales Rep Command Center.

MuleSoft Direct for Industry Clouds Enhancements

MuleSoft

MuleSoft Direct is a new connectivity solution built directly into Consumer Goods Cloud. This solution makes it easier and faster to integrate accounts, products, and hierarchies from external systems with Salesforce.

List of Available Integrations in Industry Integration Solutions in Salesforce

Learn more about MuleSoft Direct for Industry Clouds Enhancements.

MuleSoft RPA Enhancements

MuleSoft

Coming in June: Publish RPA Assets on Anypoint Exchange to deliver projects faster with ready-to-use automations. 

New process automation

Learn more about MuleSoft RPA Enhancements.

API Governance Enhancements

MuleSoft

API Governance and API Manager now offer end-to-end API governance support from design to development to implementation. Govern every API to comply with industry and quality regulations and standards without friction.

Defining types of APIs to be governed

Learn more about API Governance Enhancements.

Composer Enhancements

MuleSoft

Composer Error Handling allows you to build reliable automations and configure flows with additional actions or steps in the event of an error. Update record status with error info, customize your own alert, and send it via email or Slack when an error occurs. Also, with our new Composer connector for Sage Intacct, businesses can easily automate financial processes and enable real-time data visibility.

Creating an Error Handling Composer Flow

Learn more about Composer Enhancements.

MuleSoft Accelerators Enhancements

MuleSoft

Implement your top integration use cases for Salesforce clouds and other systems up to three times faster using enhanced MuleSoft Accelerators for Financial Services, Consumer Goods, and Healthcare.

MuleSoft Accelerator on Anypoint Exchange

Learn more about MuleSoft Accelerators Enhancements.

Canvas

Slack

Slack Canvas is a way to collaborate around structured information and share it across your organization to enable knowledge management. Include content in a single view including rich media and files, data from Sales Cloud and Service Cloud, and more.

Learn more about Canvas.

Modular Slack Apps

Slack

Build on top of Slack in a new, modular way that allows developers to ship code faster and extend custom functionality in Workflow Builder for others to reuse.

Dev tool with lines of code

Learn more about Modular Slack Apps.

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