See What’s New with Analytics, MuleSoft, and Slack
Learning Objectives
After completing this unit, you’ll be able to:
- Explain ways to combine data from different sources with CRM Analytics.
- Describe how to provide one-click interactions to automate complex business processes.
- Explain how MuleSoft Direct makes it easier to integrate hierarchies from external systems.
- Name the out-of-the-box RPA widget that directly embeds with Salesforce clouds.
- Describe ways that developers can ship code faster and extend custom functionality for others to reuse.
Join Data User Interface
Analytics
Combining data from different sources is easy with CRM Analytics. With just a few clicks, users can connect multiple Data Cloud Data Model objects to correlate data in a visualization and deliver powerful insights.
Learn more about Join Data User Interface.
Flow Interactions for CRM Analytics
Analytics
This streamlined interface configures widgets to provide one-click interactions that automate complex business processes. For example, sales teams can run what-if scenarios and update Salesforce records to improve the likelihood of closing with one click.
Learn more about Flow Interactions for CRM Analytics.
Dashboard Component Parameters
Analytics
Dashboard components can now be dynamically updated when receiving parameters from the dashboard that contains them. Users can easily define and manage parameters in the components and reuse them across different dashboards.
Learn more about Dashboard Component Parameters.
Sales Rep Command Center
Analytics
Reps now have a centralized access point to track the key metrics at every stage of the sales cycle. This allows reps to monitor all their accounts, view quota attainment, and focus on cross-sell and upsell opportunities with whitespace analysis.
Learn more about Sales Rep Command Center.
MuleSoft Direct for Industry Clouds Enhancements
MuleSoft
MuleSoft Direct is a new connectivity solution built directly into Consumer Goods Cloud. This solution makes it easier and faster to integrate accounts, products, and hierarchies from external systems with Salesforce.
Learn more about MuleSoft Direct for Industry Clouds Enhancements.
MuleSoft RPA Enhancements
MuleSoft
Coming in June: Publish RPA Assets on Anypoint Exchange to deliver projects faster with ready-to-use automations.
Learn more about MuleSoft RPA Enhancements.
API Governance Enhancements
MuleSoft
API Governance and API Manager now offer end-to-end API governance support from design to development to implementation. Govern every API to comply with industry and quality regulations and standards without friction.
Learn more about API Governance Enhancements.
Composer Enhancements
MuleSoft
Composer Error Handling allows you to build reliable automations and configure flows with additional actions or steps in the event of an error. Update record status with error info, customize your own alert, and send it via email or Slack when an error occurs. Also, with our new Composer connector for Sage Intacct, businesses can easily automate financial processes and enable real-time data visibility.
Learn more about Composer Enhancements.
MuleSoft Accelerators Enhancements
MuleSoft
Implement your top integration use cases for Salesforce clouds and other systems up to three times faster using enhanced MuleSoft Accelerators for Financial Services, Consumer Goods, and Healthcare.
Learn more about MuleSoft Accelerators Enhancements.
Canvas
Slack
Slack Canvas is a way to collaborate around structured information and share it across your organization to enable knowledge management. Include content in a single view including rich media and files, data from Sales Cloud and Service Cloud, and more.
Modular Slack Apps
Slack
Build on top of Slack in a new, modular way that allows developers to ship code faster and extend custom functionality in Workflow Builder for others to reuse.