Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Strategies for Difficult Conversations with Customers
Module

Strategies for Difficult Conversations with Customers

Learn best practices for handling challenging customer conversations.

Start
+300 points
Foundational
Sales Professional
~35 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Customer Communication
  • General Sales Practices
  • Communication

Products

  • Sales Cloud
+300 points
Foundational
Sales Professional
~35 mins
~35 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.